Technical Support & Spare Parts Optimization Lead

Jobtailor; Roissy-en-Brie; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

OTIS is seeking a technically skilled professional to support spare parts, analyze requests, and ensure data reliability across internal and external teams. The role includes researching parts, leading performance analyses, and driving standardization and supplier optimization efforts.

The candidate should have solid experience in engineering environments, knowledge of obsolescence management, and familiarity with modernization kits.

Qualifications

• Education: Bac+2 to Bac+5 (IUT / IUP) in electrotechnical engineering, mechanical engineering, or industrial methods
• 5–10 years of experience in a technical environment (technical support, engineering, methods, drafter/designer, foreman, etc.)
• Good knowledge of engineering environments
• Strong understanding of spare parts management and obsolescence issues
• Familiarity with modernization kits/packages
• Experience managing technical databases and performing data analysis

Responsabilités

• Contribute to operational performance by providing technical support for OTIS spare parts and ensuring the reliability of associated data.
• Analyze technical requests and formalize appropriate responses (for customers, suppliers, internal teams).
• Research technical information to identify parts and handle requests.
• Lead analysis of performance indicators (response times, conversion rates, request typologies).
• Propose improvement actions: standardization of items, optimization of supplier selection, enhancement of technical data, etc.
• Assume responsibility for the ETQ scope and monitor product compliance for items overseen by WHQ.

Connaissances

Technical support

Data analysis

Spare parts mgmt

Obsolescence mgmt

Performance analysis

Standardization

Supplier optimization

Technical DB mgmt

Electrotechnical eng

Mechanical eng

Formation

Bac+2 to Bac+5 in electrotechnical/ mechanical / industrial methods

Description du poste

OTIS is seeking a technically skilled professional to support spare parts, analyze requests, and ensure data reliability across internal and external teams. The role includes researching parts, leading performance analyses, and driving standardization and supplier optimization efforts.

The candidate should have solid experience in engineering environments, knowledge of obsolescence management, and familiarity with modernization kits.