Directeur Distribution et Support Client – Transformation

Otis SE; Gien; On-site; EUR 65,000 - 90,000; Full time

Job summary

Otis SE is seeking a Distribution and Customer Support Manager in France to lead a dedicated team coordinating delivery operations with customers, carriers, and production teams. You will ensure on-time product delivery and maintain high service quality across the supply chain.

The role requires a Master's in a related field, strong logistics knowledge, and excellent English for international coordination. It offers on-site work in Gien, with opportunities to drive digital improvements and

Qualifications

• Master's degree in Supply Chain, Logistics, Transportation, or related field.
• Proven experience in team management and operational leadership.
• Strong analytical skills and data-driven approach.
• Professional English skills (minimum B2/C1) for international collaboration.
• Knowledge of international trade or customs is a plus.

Responsibilities

• Manage Transportation Operations and optimize plans.
• Oversee Ocean Freight activities and coordinate freight forwarder.
• Ensure proactive customer communication and handle alerts.
• Develop carrier performance metrics and drive improvement plans.
• Support department transformation and digitalization initiatives.

Skills

Team management

Logistics knowledge

Analytical skills

English proficiency

Process digitalization

Education

Master's degree in Supply Chain / Logistics / Transportation

Tools

Excel

Power BI

Power Automate

Job description

Otis SE is seeking a Distribution and Customer Support Manager in France to lead a dedicated team coordinating delivery operations with customers, carriers, and production teams. You will ensure on-time product delivery and maintain high service quality across the supply chain.

The role requires a Master's in a related field, strong logistics knowledge, and excellent English for international coordination. It offers on-site work in Gien, with opportunities to drive digital improvements and