Technical Support Engineer — Equipment Solutions

Oshkosh Corporation, Inc.; Tonneins; Sur place; EUR 42 000 - 67 000; Plein temps

Résumé du poste

Oshkosh Corporation is seeking a Technical Support Specialist to deliver cutting‑edge equipment solutions and drive customer satisfaction worldwide. You will diagnose issues, provide detailed product support, and document interactions in the CRM while collaborating with cross‑functional teams.

The role emphasizes troubleshooting across mechanical, electrical, hydraulic, and software systems, with ongoing training to maintain high product knowledge in a fast-paced environment.

Qualifications

• High School Diploma or GED with 5+ years relevant experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and technical support tools.
• Ability to explain complex technical information clearly and concisely.

Responsabilités

• Provide technical assistance and support for incoming queries and issues related to equipment.
• Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
• Document all customer interactions and technical issues in the CRM system.
• Support knowledge bases and cross-functional teams to improve product support.

Connaissances

Technical troubleshooting

Communication

CRM software

Analytical skills

Team collaboration

Formation

High School Diploma or GED

Outils

CRM software

Diagnostics tools

Knowledge management

Description du poste

Oshkosh Corporation is seeking a Technical Support Specialist to deliver cutting‑edge equipment solutions and drive customer satisfaction worldwide. You will diagnose issues, provide detailed product support, and document interactions in the CRM while collaborating with cross‑functional teams.

The role emphasizes troubleshooting across mechanical, electrical, hydraulic, and software systems, with ongoing training to maintain high product knowledge in a fast-paced environment.