France - AS Regional Service Representative -PC

BYD EUROPE; Courbevoie; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary based on experience and qualification

Opportunity to be part of Zero Emissions transportation transition

Résumé du poste

BYD EUROPE seeks a Regional Service Representative in Courbevoie to manage After Sales activities for passenger cars across France. This role involves working with local dealers, supporting service products, and ensuring efficient operational processes.

The ideal candidate will have a degree in engineering, proven EV technical experience, and excellent communication skills in French and English, with Chinese being a plus. A competitive salary and contribution to the European transition to Zero Emissions transportation are offered.

Qualifications

• Proven and certified EV technical experience and know-how is a must-have.
• Extensive knowledge of diagnosis tools and reports is essential.
• Experience in a similar role, ideally in an agile, start-up environment.

Responsabilités

• Manage After Sales activities for passenger cars in France.
• Facilitate installation of spare parts during start-ups and product launches.
• Collaborate with sales and service operations for resource planning.

Connaissances

EV technical experience

Diagnosis tools knowledge

Communication skills

Result driven

Formation

Degree in Engineering or equivalent

Outils

Microsoft Office suite (Excel, PowerPoint)

Description du poste

About the role

The Regional Service Representative plays an important role in setting up and managing After Sales activities for passenger cars in France. The role supports local dealers and dealer groups, acts as a contact for national sales companies, implements and maintains service products, ensures correct service procedures, and performs necessary administrative tasks. Under the responsibility of the After‑Sales Manager France, the main missions are to manage the French, Italian and Iberian Peninsula markets.

Responsibilities

• Identify and implement the operational processes and systems necessary to provide exemplary service to dealers.
• Facilitate the installation of spare parts during start‑ups and product launches.
• Identify gaps and support internal departments to resolve issues.
• Identify and implement tactical optimization initiatives of daily operations, processes and systems for the efficiency of transportation capacity, warehouses or service centers.
• Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time.
• Work closely with internal teams, partners and various service providers to optimize customer communication, process flow and parts availability planning with the application and CRM.
• Collaborate with sales and service operations in resource planning and process execution, with respect to sales forecasting, inventory level and supply chain management.
• Take a customer‑centric approach and provide a unique customer experience and easy support.
• Use customer feedback to continually improve the service provided to BYD customers.
• Understand customer and market trends and anticipate customer expectations within BYD and its competitors.
• Provide reports and share information with internal stakeholders to improve customer experience.
• Document customer updates throughout their journey, using the CRM platform, ensuring up‑to‑date data capture.
• Be the primary point of contact, for the customer, across digital and physical touchpoints via different channels (inbound and outbound).
• Be the ambassador of BYD in the area of responsibility.

Your profile

• Degree in Engineering or equivalent.
• Proven and certified EV technical experience and know‑how is a must‑have.
• Extensive knowledge of diagnosis tools and reports.
• Vast experience in a similar job ideally in an agile, start‑up environment (hands‑on attitude).
• Extremely organised, ability to work with parallel workstreams, and manage pressure.
• Automotive background in technical roles (ideally for an OEM).
• Ability to work with different departments and characters, outstanding communication skills.
• Result driven.
• Confident in working with Microsoft Office suite (Excel, Powerpoint).
• French & English language required; Chinese language is a must.

We offer

• Competitive salary based on experience and qualification.
• An exciting opportunity to be part of the European transition to Zero Emissions transportation and de‑carbonisation of the economy.