Technical Service Manager

MAHLE GmbH; Décines-Charpieu; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Dynamic environment

Growth opportunities in fast-paced env

International/intercultural team

Attractive salary package

Résumé du poste

MAHLE GmbH is seeking a Technical Service Manager for the French market. You will lead technical support activities, ensuring expert assistance, thorough documentation, and ongoing service improvements.

The role involves hotline support, customer communication, and collaboration with European projects across digitalization and e-learning, while maintaining high service standards. Requirements include a technical background (Bac+2 to Bac+5) in engineering or automotive tech, fluency in French and

Qualifications

• Technical background in engineering, mechanics, or automotive technology (Bac+2 to Bac+5).
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Fluent French and professional English; German appreciated.

Responsabilités

• Handle and resolve technical complaints with clear customer communication.
• Provide expert hotline support and guided troubleshooting across the product portfolio.
• Create and maintain high-quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and via digital platforms.
• Support European projects focused on digitalization, e-learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Connaissances

Thermal management

A/C systems

Engine mechanics

Communication

Customer orientation

Analytical thinking

Simplifying topics

Autonomous

Organized

Collaborative

Adaptable

French (Fluent)

English (Professional)

German (Nice to have)

Formation

Bac+2 to Bac+5 in engineering/mechanics/automotive

Outils

MS Office

SAP

Digital training tools

Description du poste

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Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e‑mobility.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution

As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high-quality documentation, and continuous improvement of our aftermarket services.

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience and Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.
• Fluent French and professional English required; German is appreciated.
• Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.
• Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our offer:

• Dynamic environment
• Opportunities to learn and grow in a fast-paced environment
• Work in an international and intercultural environment for a large group
• Attractive salary package

#DiversityMatters is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?
[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Sales

Department: BU3 Lifecycle and Mobility

Location: Décines, FR

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.