Technical Service Manager

MAHLE Senica; Décines-Charpieu; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Dynamic environment

Grow in fast-paced setting

Hybrid working model

International collaboration

Attractive salary package

Résumé du poste

MAHLE is seeking a Technical Service Manager to lead technical support for the French market, ensuring expert assistance, high-quality documentation, and continuous improvement of aftermarket services.

You will handle technical complaints, provide hotline support, create documentation, deliver trainings, and collaborate on digitalization and service innovation in a dynamic, hybrid environment. Fluent French and English are required; German is appreciated.

Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.

Responsabilités

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Connaissances

Fluent French

Professional English

Communication

Customer orientation

Analytical thinking

Simplifying complex topics

Autonomy

Organizational skills

Team collaboration

Adaptability

Formation

Bac+2 to Bac+5 in engineering/mechanics/automotive

Outils

MS Office

SAP

Digital training tools

Description du poste

03_Professionals (commercial)

BU3 Lifecycle and Mobility

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e‑mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution

As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high-quality documentation, and continuous improvement of our aftermarket services.

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience And Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.
• Fluent French and professional English required; German is appreciated.
• Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.
• Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our Offer

• Dynamic environment
• Opportunities to learn and grow in a fast‑paced environment
• Hybrid working model
• Work in an international and intercultural environment for a large group
• Attractive salary package

Facts about the job

• Benefits:
• Entry level: Experienced hires
• Part- / Full-time: Full Time
• Functional area: Sales
• Department: BU3 Lifecycle and Mobility
• Location: Décines, FR
• Company:

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally‑friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you. Shape the future with us.

Our employee reviews

Your Contribution

As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high-quality documentation, and continuous improvement of our aftermarket services.

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience And Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.
• Fluent French and professional English required; German is appreciated.
• Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.
• Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our Offer

• Dynamic environment
• Opportunities to learn and grow in a fast‑paced environment
• Hybrid working model
• Work in an international and intercultural environment for a large group
• Attractive salary package

Do you have any questions?

[e-mail]

FR

#DiversityMatters is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).