Technical Service Engineer (Remote&Travel)

Lamipak; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Lamipak is seeking a technical service professional to ensure the reliable operation of filling machines at customer sites. You will need to have comprehensive knowledge of filling machines, complemented by 5-8 years of hands-on experience.

Your responsibilities will include troubleshooting, providing high-quality services, and maintaining customer satisfaction through effective follow-up and support. A good understanding of Lamipak products and strong problem-solving skills are essential.

Qualifications

• Comprehensive knowledge on filling machines, 5-8 years hands-on experience.
• Good understanding of Lamipak products application on filling machines.
• Ability to interpret electrical, mechanical and pneumatic principles.

Responsabilités

• Provide high quality technical service to ensure effective operation of filling machines.
• Analyze, troubleshoot and solve customer problems.
• Maintain positive relationships with customers and follow-up on concerns.

Connaissances

Technical service

Troubleshooting

Customer relationship management

Problem solving

Formation

5-8 years experience with filling machines

Outils

Mechanical tools

Measurement instruments

Description du poste

Responsibilities

1. Provide high quality technical service to ensure effective and reliable operation of filling machines at customer site, reinstate the equipment into the production environment.
2. Provide site service for customers as required including analyzing, troubleshooting and problem solving.
3. Reduce customers’ operational cost, ensure a high level of customer satisfaction by providing high quality services.
4. Establish and maintain a continuous positive relationship with customers including support and follow-up on customers’ concerns and problems.
5. Execute and complete all relevant reports in an accurate and timely manner.
6. Understand the importance of product quality and ensure a safe working environment.
7. Other tasks assigned by line leader.

Qualifications (Education/Knowledge/Working Experience)

• Comprehensive knowledge on filling machines, 5‑8 years hands‑on experience.
• Good understanding of Lamipak products application on filling machines.
• Use of mechanical tools and measurement instruments.
• Interpretation of electrical, mechanical and pneumatic principles.