Technical Lead CDD H/F

Encore; Paris; Sur place; EUR 26 000 - 42 000; Plein temps

Résumé du poste

Encore seeks an on-site Audio-Visual Technician to support events with equipment setup, operation and breakdown. You will ensure flawless service for clients and guests, delivering world-class support and maintaining safety and security standards.

The role emphasizes strong customer service, technical aptitude, and teamwork to coordinate with hotel staff and vendors during events.

Qualifications

• High school diploma or GCSE equivalent is required.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience is required.

Responsabilités

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Manage setup, operation, and breakdown of intermediate AV equipment on site.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all company security and safety measures and wear PPE as required.
• Ensure equipment is secure from theft or damage and report health and safety issues.

Connaissances

Customer service

Communication

Problem solving

Mentoring

Team coordination

Formation

High school diploma or GCSE equivalent

Description du poste

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Do the Right Thing - Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

• Adhere to health and safety regulations and wear appropriate PPE.

• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to

• troubleshoot and problem solve with equipment and software issues.

• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional

• manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

• Interacts with other staff and outside vendors for equipment.

• Drive Results - Increases revenue by utilising floor up-selling techniques.

• Work with clients to finalise invoices.

• As needed, work within Encore systems and applications

Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High school diploma or GCSE equivalent

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio-visual experience is required.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.