Technical Customer Support (French) - Relocation in Greece

Grow-Talent.com; Paris; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Excellent remuneration package

Dynamic team

Job summary

Grow-Talent.com is seeking a Technical Customer Support specialist fluent in French to relocate to Thessaloniki, Greece. The full-time role focuses on assisting users via email, phone, and chat while resolving technical issues and guiding account setups.

You will read and interpret basic code, escalate complex problems with context, and collaborate with a dynamic team. Strong French and English language skills plus customer-facing experience are essential.

Qualifications

• Native or fluent in French (oral and written).
• English proficiency at least C1.
• Experience in a customer-facing role (B2B or B2C).
• Basic coding understanding and ability to read code.
• Experience in multi-channel customer support.
• Strong communication and problem-solving skills.

Responsibilities

• Interact with users through email, phone, and chat.
• Analyze and evaluate account setups and past interactions to recommend solutions.
• Troubleshoot technical questions including software, hardware, and logistics.
• Escalate complex issues with clear context and rationale.

Skills

French language

English (C1)

Customer-facing

Multichannel support

Troubleshooting

Attention to detail

Basic coding reading

Job description

Technical Customer Support (French) - Relocation in Greece

Job Openings Technical Customer Support (French) - Relocation in Greece

About the job Technical Customer Support (French) - Relocation in Greece

Grow-Talent.com is working with a leading outsourcing/BPO company that is looking to recruit a French-speaking Technical Customer Support for their offices in Thessaloniki.

Position: Technical Customer Support

Location: Thessaloniki, Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Interact with users through various channels (via email, phone, and chat)
  


• Analyze and evaluate users specific account setups and previous interactions to recommend solutions


• Troubleshoot technical questions including software, hardware, and logistic questions


• Escalate complex issues and provide context to the reason for the escalation.

REQUIREMENTS:

• Native/fluent in French both oral and written. Fluent in English (at least C1 level)


• Previous experience in customer facing role (B2B or B2C)


• Basic coding understanding with the ability to read the code


• Prior experience in multi-channel customer support


• Excellent communication skills (both oral and written)


• Demonstrated ability to work through complex technical problems


• Strong attention to detail


• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Be part of a dynamic and creative team with positive and friendly atmosphere


• Referral program


• Relocation support


• Guidance and tools to reach your full potential.