Technical Advisor, CDP & Customer Experience Platforms

HCLSoftware; France; Hybride; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive package with performance incentives

Global exposure and growth opportunities

Collaborative work environment

Résumé du poste

A leading technology solutions provider is seeking a Senior Technical Advisor to act as the European expert on Customer Data Platforms and Marketing Automation. This pivotal role involves collaborating with sales leadership and product management to demonstrate the value of the company's solutions. Candidates should have over 15 years of experience in Martech and proven skills in engaging senior stakeholders. The position offers a competitive package within a supportive, innovation-driven environment as part of a global enterprise.

Qualifications

• 15+ years’ experience in Martech, Customer Data Platforms, or Marketing Automation.
• Outstanding communication skills with senior stakeholders.
• Fluency in English; additional European languages a plus.

Responsabilités

• Act as subject-matter expert in CDP and marketing automation.
• Partner with sales teams to shape solutions for strategic accounts.
• Deliver tailored demonstrations highlighting HCLSoftware solutions.

Connaissances

Customer Data Platforms

Marketing Automation

Data Integration

Analytics

Communication

Outils

Unica+

Marketing automation tools

Description du poste

Job Opportunity – Senior Technical Advisor, CDP & Customer Experience Platforms (Europe)

Location: Flexible within Europe – frequent travel required

Department: HCLSoftware – Martech & Digital Experience

Seniority Level: Senior / Expert

About HCLSoftware

HCLSoftware, a division of HCLTech, powers billions of customer interactions and employee experiences across the globe with a broad portfolio of enterprise software solutions. With a strong culture rooted in our Employee First, Customer First philosophy, we combine deep technical expertise with an unwavering commitment to customer success. Our Martech & Digital Experience portfolio is at the core of our mission: helping organizations create data-driven, personalized experiences that drive growth and loyalty.

Role Overview

We are seeking a Senior Technical Advisor (Presales) to act as our European expert on Customer Data Platforms (CDP), Marketing Automation, and Customer Experience platforms. This role is a strategic pillar in our growth across Europe, requiring both technical authority and market expertise. You will partner with sales leadership, product management, and marketing to articulate and demonstrate the unique value of HCLSoftware’s Martech and XDO (Experience, Data, Operations) strategy to C-level decision makers.

Key Responsibilities

• Act as subject-matter expert in CDP, data integration, and marketing automation across Europe.
• Partner with sales teams in strategic accounts, shaping solution design and leading technical discussions with CIOs, CMOs, and CDOs.
• Deliver tailored demonstrations, proofs-of-concept, and workshops highlighting how HCLSoftware solutions drive measurable business outcomes.
• Map customer challenges to HCLSoftware’s Martech portfolio (Unica+, CDP).
• Influence roadmap adoption by providing market insights and competitor intelligence to product management.
• Represent HCLSoftware at key industry events, conferences, and executive briefings as a thought leader in Martech and Customer Experience.
• Cover a pan-European territory, ensuring consistency of technical positioning and best practices across all countries.

Required Experience & Qualifications

• 15+ years’ experience in Martech, Customer Data Platforms, or Marketing Automation.
• Previous presales roles in leading competitor environments
• Strong knowledge of data integration, governance, privacy, and analytics, combined with expertise in customer journey orchestration.
• Proven ability to engage with senior stakeholders (CMO, CIO, CDO) and position enterprise platforms in large, complex organizations.
• Deep understanding of multi-country European enterprise environments, including regulatory aspects (GDPR, data sovereignty, etc.).
• Outstanding communication skills: able to translate complex technical concepts into compelling business value.
• Fluent in English; additional European languages a plus.

What We Offer

• A unique opportunity to shape HCLSoftware’s Martech growth in Europe as a key technical leader.
• The chance to work in a family-rooted, global enterprise that invests in long-term innovation and customer success.
• A collaborative environment driven by Employee First, Customer First values.
• Competitive package with performance incentives, global exposure, and growth opportunities.