Tech Support Specialist: Biochem & MedChem (Europe)

MedChemExpress LLC; France; On-site; EUR 45,000 - 65,000; Full time

Job summary

MedChemExpress LLC is seeking a Technical Support Specialist based in France to work with the EMEA technical and commercial teams. The role focuses on Biochemistry and Medicinal Chemistry, delivering scientific and technical support to customers across Europe.

You will handle technical enquiries by email and online, conduct training for internal sales teams, and support at conferences and exhibitions. Strong English, lab experience, and willingness to travel are essential.

Qualifications

• Bachelor-level or higher in Biochemistry, Medicinal Chemistry, Organic Chemistry, Pharmacology, or Biotechnology.
• Previous lab/research experience preferred.
• Excellent written and spoken English.
• Strong literature research, analytical and problem-solving skills.
• Excellent communication and customer-focused mindset.
• Strong organizational and time-management skills.
• Able to work independently in a remote environment and collaborate with international teams.
• Willingness to travel within Europe for meetings and events.

Responsibilities

• Technical enquiry handling and customer support via email and online channels.
• Conduct online technical meetings with customers.
• Deliver product and technical training to internal teams and distributors.
• Provide on-site conference and exhibition support across Europe.

Skills

English proficiency

Communication skills

Analytical skills

Problem solving

Time management

Team collaboration

Willingness to travel

Education

Bachelor's degree or above in Biochemistry, Medicinal Chemistry, Organic Chemistry, Pharmacology, Biotechnology

Tools

HPLC

NMR

Job description

MedChemExpress LLC is seeking a Technical Support Specialist based in France to work with the EMEA technical and commercial teams. The role focuses on Biochemistry and Medicinal Chemistry, delivering scientific and technical support to customers across Europe.

You will handle technical enquiries by email and online, conduct training for internal sales teams, and support at conferences and exhibitions. Strong English, lab experience, and willingness to travel are essential.