Tech Specialist: Expert Support & In-Store Repairs

Apple Inc.; France; On-site; EUR 28,000 - 38,000; Full time

Job summary

Apple Inc. in France is seeking a Technical Specialist for Apple Retail. You will offer technical support and skilled troubleshooting for customers while generating excitement for Apple's products and services. You will educate customers on repair options and Apple products, and support team-leaders by addressing recurring issues.

The role emphasizes delivering exceptional service, using all resources provided by Apple, and contributing to an inclusive workplace where everyone belongs.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• Proficient in the local language (written and spoken).

Responsibilities

• Support customers with Apple product and software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Identify recurring repair problems and provide feedback to Apple.
• Educate customers on repair options and Apple products and services.
• Perform other tasks as needed, including support on or off the sales floor.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Technical expertise

Troubleshooting

Customer service

Job description

Apple Inc. in France is seeking a Technical Specialist for Apple Retail. You will offer technical support and skilled troubleshooting for customers while generating excitement for Apple's products and services. You will educate customers on repair options and Apple products, and support team-leaders by addressing recurring issues.

The role emphasizes delivering exceptional service, using all resources provided by Apple, and contributing to an inclusive workplace where everyone belongs.