Retail Tech Concierge: Elevate Customer Experience

Apple; Lyon; On-site; EUR 30,000 - 40,000; Full time

Job summary

Apple is seeking a Specialist in Lyon to deliver exceptional customer service and build brand loyalty. As a Specialist, you will customize recommendations based on customer needs, stay informed about Apple products, and support store operations. The ideal candidate demonstrates a strong understanding of Apple's offerings, is proficient in the local language, and is eager to learn. This role requires availability for flexible work hours, including weekends and holidays. Join Apple to be part of an innovative team focused on inclusion and customer satisfaction.

Qualifications

• Availability to work a schedule based on business needs, including nights and weekends.
• Proficient in the local language, both written and spoken.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs.
• Stay updated on Apple’s products, services, and sales processes.
• Support peers by sharing knowledge about Apple’s offerings.

Skills

Customer service experience

Knowledge of Apple products

Ability to work in a team

Curiosity and learning orientation

Job description

Apple is seeking a Specialist in Lyon to deliver exceptional customer service and build brand loyalty. As a Specialist, you will customize recommendations based on customer needs, stay informed about Apple products, and support store operations. The ideal candidate demonstrates a strong understanding of Apple's offerings, is proficient in the local language, and is eager to learn. This role requires availability for flexible work hours, including weekends and holidays. Join Apple to be part of an innovative team focused on inclusion and customer satisfaction.