Team Lead, AI-Driven IT Support & Automation

Palmetto Clean Technology; Nouvelle-Calédonie; Sur place; EUR 57 000 - 87 000; Plein temps

Résumé du poste

Palmetto Clean Technology is seeking a Team Lead, Support Technician to oversee day-to-day IT support operations and to mentor a team of technicians in Charlotte, NC. The role blends hands-on IT work with leadership, stakeholder engagement, and continuous improvement, including AI-driven and automated support initiatives.

You will drive efficient IT services for a growing user base, ensuring high-quality end-user experiences while aligning with Palmetto’s mission to accelerate clean energy

Qualifications

• Experience leading IT support teams and mentoring staff.
• Proven ability to manage daily ticket queues with SLA adherence.
• Familiarity with automation and AI-powered support workflows.

Responsabilités

• Lead, mentor, and oversee a team of Support Technicians.
• Manage daily ticket queues and ensure SLA compliance.
• Prioritize and elevate tickets while maintaining workload visibility.
• Define and enforce support workflows and standards.

Connaissances

Team leadership

IT support

Ticketing systems

Automation

AI-powered processes

Outils

ITIL

Description du poste

Palmetto Clean Technology is seeking a Team Lead, Support Technician to oversee day-to-day IT support operations and to mentor a team of technicians in Charlotte, NC. The role blends hands-on IT work with leadership, stakeholder engagement, and continuous improvement, including AI-driven and automated support initiatives.

You will drive efficient IT services for a growing user base, ensuring high-quality end-user experiences while aligning with Palmetto’s mission to accelerate clean energy