Support to the maintenance of large Air traffic Control Systems

NEOMETSYS; Paris; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

NEOMETSYS is seeking a dedicated Support Engineer to assist in the maintenance of large Air Traffic Control systems in a hybrid environment around the Greater Paris region. You will monitor system performance, diagnose issues, and coordinate with multiple stakeholders to ensure timely resolutions.

The role emphasizes documentation, adherence to safety standards, and collaboration with engineering and operations teams. Some on-call rotations may be required to support critical operations.

Qualifications

• Strong analytical skills to interpret complex system data and perform root-cause analysis.
• Proven technical support for large, mission-critical systems.
• Excellent customer support and communication with stakeholders.
• Proficient troubleshooting to diagnose and fix issues under pressure.
• Hybrid work setup in Greater Paris region; English proficient, French a plus.

Responsabilités

• Monitor system performance and identify issues across large Air Traffic Control systems.
• Diagnose technical problems and coordinate timely resolutions with internal/external teams.
• Maintain documentation of incidents, interventions, and changes.
• Assist in preventive and corrective maintenance activities and process improvements.
• Coordinate with engineering and operations to ensure system stability and safety compliance.
• Support on-call rotations or shift work as required for mission-critical operations.

Formation

Engineering degree

Computer science degree

Telecommunications degree

Description du poste

Company Description

NEOMETSYS, through its #NMSLAB initiative, focuses on advanced technological solutions and services for complex, safety-critical environments. The company is involved in the design, support, and maintenance of large-scale systems, including Air Traffic Control platforms. NEOMETSYS emphasizes innovation, reliability, and collaboration in delivering high-quality services to its partners and clients. Team members work in a multidisciplinary setting, combining technical expertise with operational understanding. The organization values continuous learning, adaptability, and a commitment to system safety and performance.

Role Description

This full-time role provides support to the maintenance of large Air Traffic Control Systems in a hybrid work environment based in the Greater Paris Metropolitan Region, with some work-from-home flexibility. Day-to-day responsibilities include monitoring system performance, identifying and diagnosing technical issues, and coordinating with internal and external stakeholders to ensure timely resolution. The role involves assisting in preventive and corrective maintenance activities, documenting incidents and interventions, and contributing to continuous improvement of processes and tools. The individual will collaborate with engineering and operations teams to maintain system stability, ensure compliance with safety and regulatory standards, and provide clear communication on system status and incidents. Participation in on-call rotations or shift work may be required to support mission-critical operations.

Qualifications

• Strong Analytical Skills to interpret complex system data, identify patterns, and support root-cause analysis of incidents.
• Technical Support capabilities, including experience with large, mission-critical systems, system monitoring tools, and maintenance procedures.
• Customer Support and Communication skills to interact effectively with users, stakeholders, and multidisciplinary teams, providing clear and concise updates.
• Proven Troubleshooting skills to diagnose technical issues, propose solutions, and implement fixes in time-sensitive environments.
• Relevant education in engineering, computer science, telecommunications, or a related technical field, or equivalent professional experience.
• Familiarity with Air Traffic Control systems, aerospace, or other safety-critical domains is highly beneficial.
• Ability to work in a hybrid setup in the Greater Paris Metropolitan Region, manage priorities under pressure, and follow structured procedures and documentation standards.
• Proficiency in written and spoken English; French language skills are a plus.