IT Operation Manager for NCM Ticketing (all genders)

Airbus; Toulouse; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Profit sharing

Employee savings plan

Stock purchase plan

Health insurance

Upskilling opportunities

Résumé du poste

Airbus SAS in Toulouse, France, is seeking an IT Operations Manager to lead the IM Department's 15-person team within Customer Services. You will drive the New Case Management project (NCM Ticketing) to optimize client support and ensure IT operational efficiency.

The role requires 10+ years in IT operations or service delivery, ITIL mastery, and experience with cloud platforms (AWS) and SAP. Bilingual English and French skills are essential for global collaboration.

Qualifications

• 10+ years of professional IT operations management, digital product/project management, or service delivery.
• Deep expertise in ITIL support processes framework and SLA/OLA performance monitoring (24/7).
• Experience with operating COTS applications, Cloud platforms (AWS), and SAP environments.

Responsabilités

• Ensure continuous availability, maintenance, and industrialization of the NCM COTS solution against OLA/SLAs (including 24/7 support readiness).
• Execute full-cycle ITIL-based support processes including incident, problem, change, configuration, and event management.
• Diagnose system failures, manage console message analysis, and drive corrective actions with technical teams and vendors.
• Supervise system backup processing and lead disaster recovery test plans across environments.
• Monitor system performance metrics against SLAs and recommend improvements to the IT Product Manager.

Connaissances

IT operations management

ITIL framework

English/French fluent

Outils

AWS

SAP

LAN/DMZ architectures

Disaster Recovery testing

Description du poste

Job Description

Airbus Commercial Aircraft is looking for an IT Operations Manager (all genders) to join our IM Department based in Toulouse, France. You will be part of a 15-member team within the Customer Services department. As part of the Customer Service 2030 vision, you will be involved in the New Case Management project (NCM Ticketing) aiming at optimizing client support processes, reducing case inflow, and ensuring IT operational efficiency.

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges

• Ensure continuous availability , maintenance , and industrialization of the NCM COTS solution against OLA/SLAs ( including 24/7 support readiness )
• Execute full-cycle ITIL-based support processes including incident, problem, change, configuration, and event management
• Diagnose system failures , manage console message analysis, and drive corrective actions and escalations with technical teams and software vendors
• Supervise system backup processing and lead disaster recovery test plans across environments
• Monitor system performance metrics against SLAs and recommend continuous improvements , updates , and obsolescence management plans to the IT Product Manager

Your boarding pass

• 10+ years of minimum professional experience in IT operations management, digital product/project management, or service delivery
• Deep expertise in ITIL support processes framework and SLA/OLA performance monitoring ( 24/7 support awareness )
• Technical capability in operating COTS applications , Cloud platforms (AWS) , SAP , or LAN/DMZ architectures
• Demonstrated experience in infrastructure monitoring , backup management , and Disaster Recovery testing execution
• Fluent in English and French (written and spoken).

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

AIRBUS SAS

Employment Type

Permanent

Classe Emploi (France)

Classe G13

Experience Level

Professional

Job Family

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].