Strategic Customer Experience Lead - Institutional Programs

MaiaSpace; Courbevoie; On-site; EUR 120,000 - 160,000; Full time

Job summary

MaiaSpace, a European space tech company, seeks a Customer Experience Manager for Institutional Programs to oversee contracts with governmental and international customers. You will be the main interface between the customer and MaiaSpace, coordinating across engineering, finance, and legal teams to ensure a world-class experience from contract signature through launch and closure.

The role requires a master’s degree in a relevant field, 10+ years in the space sector, strong negotiation and

Qualifications

• Master’s degree in engineering, Aerospace Engineering, Project Management, Systems Engineering, Business Administration, or equivalent.
• 10+ years of experience in the space industry with customer interface or end user of launch services.
• Proven experience managing large-scale institutional, governmental, or international customer programs.
• Exceptional people skills with a demonstrated ability to develop privileged relationships.
• Self-starter with autonomous initiative while in a startup culture.
• Strong negotiating skills and ability to propose mutually satisfactory solutions.
• Ability to understand and discuss technical topics with engineering and customer teams.
• Ability to represent MaiaSpace at worldwide conferences, meetings and events with a positive and professional behavior.
• Fluent in French and English.

Responsibilities

• Serve as the primary contact for institutional and governmental customers throughout contract lifecycle.
• Coordinate with internal teams to ensure an efficient and innovative customer experience from contract signature through launch/closure.
• Develop and foster strong relationships with space agencies and other public and private institutions.
• Anticipate customer needs and manage expectations through transparent communication and effective issue resolution.
• Coordinate with engineering, mission teams, operations, legal, finance, and procurement to ensure successful program execution.
• Lead and/or support the development of customer tools and documentation.

Skills

Customer interface

Program management

Negotiation skills

Technical discussions

People skills

Startup mindset

Networking in space

Bilingual FR/EN

Education

Master’s degree in engineering, Aerospace Engineering, Project Management, Systems Engineering, Business Administration, or equivalent

Tools

Agile/Scrum

Job description

MaiaSpace, a European space tech company, seeks a Customer Experience Manager for Institutional Programs to oversee contracts with governmental and international customers. You will be the main interface between the customer and MaiaSpace, coordinating across engineering, finance, and legal teams to ensure a world-class experience from contract signature through launch and closure.

The role requires a master’s degree in a relevant field, 10+ years in the space sector, strong negotiation and