Senior Customer Experience Lead for Space Programs

MaiaSpace; Fontainebleau; On-site; EUR 90,000 - 130,000; Full time

Job summary

MaiaSpace in France is seeking a Customer Experience Manager for Institutional Programs. You will be the primary interface between governmental and institutional customers and MaiaSpace, guiding contracts through signature, execution, and closure.

You will collaborate with engineering, legal, finance, and procurement to ensure exceptional service, align expectations, lead reviews, and drive continuous improvement in customer satisfaction and program delivery across international projects.

Qualifications

• Master’s degree in engineering or related field.
• 10+ years in space industry with customer interface experience.
• Experience managing large institutional/government programs.
• Excellent people skills and relationship building.
• Self-starter with startup mindset and teamwork.
• Strong negotiating skills for win-win outcomes.
• Ability to discuss technical topics with engineering and customers.
• Fluent in French and English.

Responsibilities

• Serve as the primary contact for institutional/government customers throughout the contract lifecycle.
• Build internal/external relationships and create infrastructure for an efficient customer experience.
• Develop relationships with space agencies and public/private institutions.
• Anticipate needs and manage expectations with transparent communication.
• Coordinate with engineering, mission teams, operations, legal, finance, and procurement.
• Lead development of customer tools, docs, analyses, and operational plans.
• Act as single point of contact during contract execution.
• Lead regular customer reviews, executive briefings, and governance meetings.
• Monitor performance, milestones, risks, and commitments.
• Coordinate contract amendments with legal and ensure compliance.
• Manage invoicing and financial objectives with finance/legal.
• Prepare mission analysis and satellite/launcher compliance activities.
• Ensure resources and facilities for launch campaigns.
• Capture customer feedback to drive continuous improvement.
• Drive initiatives to improve satisfaction and execution processes.
• Monitor in-house activities and report to customers.
• Support proposals for follow-on contracts.

Skills

Stakeholder management

Customer interface

Contract negotiation

Program management

Technical communication

Education

Master’s degree in engineering or related field

Job description

MaiaSpace in France is seeking a Customer Experience Manager for Institutional Programs. You will be the primary interface between governmental and institutional customers and MaiaSpace, guiding contracts through signature, execution, and closure.

You will collaborate with engineering, legal, finance, and procurement to ensure exceptional service, align expectations, lead reviews, and drive continuous improvement in customer satisfaction and program delivery across international projects.