Strategic Account Director – Europe

Carter Murray; Paris; On-site; EUR 120,000 - 190,000; Full time

Job summary

Carter Murray is seeking an experienced Strategic Account Director to own a portfolio of European strategic customers and partners, driving retention, growth and value creation across cash management solutions.

The role blends executive relationship management, business development and channel leadership, requiring fluency in French and English and a proven track record with complex multinational accounts. Willingness to travel and operate across multiple markets is essential.

Qualifications

• Eight or more years in strategic account management or partnerships with multinational clients.
• Proven track record managing senior executives and long‑term account plans.
• Experience in technology-enabled cash management or fintech sectors.
• Experience building indirect channels with partners, distributors or resellers.
• Advanced negotiation and deal‑closing experience across complex organisations.

Responsibilities

• Own and grow a portfolio of strategic customers and partners across Europe.
• Build trusted relationships with senior stakeholders at operational, commercial and executive levels.
• Create and execute account plans focused on retention, growth, and long‑term value creation.
• Manage indirect sales channels including partners, distributors and resellers.
• Identify opportunities to broaden the relationship and drive cross‑sell across software, SaaS and services.

Skills

Strategic account management

Key account management

Business development

Executive stakeholder management

Channel management

Sales forecasting

Negotiation

Fluent French & English

Education

Bachelor's degree in business or related

Tools

CRM systems

Microsoft Office

SaaS platforms

Job description

Take ownership of high-value strategic relationships across Europe, expanding key accounts, developing partner channels and unlocking new revenue across technology-enabled cash management solutions.

The opportunity

We are looking for an experienced, commercially driven Strategic Account Director to develop and grow relationships with a major customer and strategic partners across Europe. You will serve as the senior commercial point of contact for a portfolio of complex accounts, combining hands‑on account leadership with business development, channel management and executive engagement.

This is a highly visible international role for someone who can navigate large organisations, build credibility with senior decision-makers and translate customer priorities into long‑term commercial opportunities.

The Role:

• Own and develop a portfolio of strategic customers and partners across Europe.
• Build trusted relationships with stakeholders at operational, commercial and executive level.
• Create and execute account plans focused on retention, growth and long‑term value creation.
• Manage indirect sales channels, including strategic partners, distributors and resellers.
• Anticipate customer needs and identify opportunities to broaden the relationship.

Business development and growth

• Identify and convert new revenue opportunities within existing customer and partner organisations.
• Position a broad portfolio covering cash automation, software and SaaS platforms, managed services and consulting solutions.
• Support the development of new projects arising from strategic partnerships.
• Work with regional commercial teams to expand relationships across countries and business units.
• Contribute directly to revenue growth, profitability and account retention targets.

Executive relationship management

• Develop relationships with senior leaders, including CEOs, Managing Directors, COOs, CFOs and Operations Directors.
• Act as a trusted commercial adviser by understanding each customer’s operational challenges, priorities and transformation plans.
• Lead strategic discussions around innovation, efficiency, business transformation and growth.
• Represent the organisation in executive business reviews and strategic planning meetings.

Commercial leadership and delivery

• Coordinate commercial activity across multiple internal and external stakeholders.
• Support contract negotiations, renewals and wider commercial discussions.
• Partner with operations, service delivery, product, finance and legal teams to ensure successful execution.
• Monitor contractual commitments, service expectations and account performance.
• Take ownership of escalations and help resolve critical customer issues.

International collaboration

• Operate effectively across a multicultural, pan‑European customer base.
• Support regional and global partner initiatives and maintain alignment across markets.
• Provide market intelligence and customer insight to inform commercial strategy and product development.

Ideal Candidate:

• At least eight years’ experience in strategic account management, key account management, partnerships or business development.
• A strong track record of managing complex multinational customer relationships.
• Experience within the cash management industry is required.
• Exposure to enterprise customers, financial institutions, cash management providers or technology organisations.
• Proven experience developing indirect channels through partners, distributors, resellers or strategic alliances.
• Experience with software, SaaS or technology‑enabled solutions is highly desirable.
• Confidence negotiating commercial agreements and coordinating cross‑functional projects.
• Fluent French and English; additional European languages are an advantage.
• A bachelor’s degree in business, economics, engineering, finance or a related discipline is preferred.

The person

You will be a credible and internationally minded commercial professional who combines strong business acumen with excellent relationship‑building skills. You are comfortable influencing senior stakeholders, working autonomously and coordinating complex initiatives across multiple countries. You bring a proactive, solution‑focused approach and can balance customer advocacy with clear commercial objectives.

How success will be measured

• Growth and retention across strategic accounts.
• Strength of customer relationships and long‑term partnerships.
• Conversion of new opportunities within existing customers and partner channels.
• Achievement of revenue and commercial targets.
• Successful delivery of strategic customer initiatives.
• Development of strong executive‑level relationships across Europe.