Store Manager: Lead, Elevate Team & Experience

Apple; Le Chesnay; On-site; EUR 52,000 - 68,000; Full time

Job summary

Apple Store in France is seeking an experienced Manager to lead, coach, and develop a team delivering exceptional customer experiences. You will actively participate in customer interactions with team members to achieve performance goals and business priorities.

A Manager drives key store goals, collaborates with leadership to execute strategy, and ensures delivery of Apple’s objectives while maintaining strong customer service standards.

Qualifications

• Availability to work schedule including nights, weekends, and public holidays in the retail store.
• Proficient in English and the local language, both written and spoken.
• Experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Leadership experience

Bilingual English & local language

Retail sales experience

Job description

Apple Store in France is seeking an experienced Manager to lead, coach, and develop a team delivering exceptional customer experiences. You will actively participate in customer interactions with team members to achieve performance goals and business priorities.

A Manager drives key store goals, collaborates with leadership to execute strategy, and ensures delivery of Apple’s objectives while maintaining strong customer service standards.