Store Manager - Lead, Coach, and Elevate Customer Experience

Apple Inc.; Paris; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Apple Inc. in Paris is seeking a Store Manager to lead, coach, and develop a diverse team that delivers exceptional customer experiences and meets performance goals.

You will drive store operations, set priorities, and model the Apple service standard across all interactions. You will recruit, train, and retain top talent, participate in Floor Leadership, address escalations, and uphold Apple’s values of inclusion, accessibility, and integrity.

Qualifications

• Proven ability to lead a retail team and drive customer satisfaction.
• Experience recruiting, training, and developing staff.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Team leadership

Customer service

English proficiency

French language

Job description

Apple Inc. in Paris is seeking a Store Manager to lead, coach, and develop a diverse team that delivers exceptional customer experiences and meets performance goals.

You will drive store operations, set priorities, and model the Apple service standard across all interactions. You will recruit, train, and retain top talent, participate in Floor Leadership, address escalations, and uphold Apple’s values of inclusion, accessibility, and integrity.