Spare Parts Credit & Returns Coordinator

Bombardier; Paris; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Bombardier is seeking a Customer Credits and Spare Parts Coordinator (Le Bourget) in Paris area to manage billing, credits, and returns for spare parts and core Rotable parts. You will handle MRAs, interact with Materials Logistics, and ensure accuracy of customer accounts.

The role requires experience in the aircraft parts business, SAP proficiency, and knowledge of spare parts warranty programs, with a flexible, hybrid work setup in France.

Qualifications

• Five years’ experience in Aircraft Industry Customer Service related activities.
• Two years’ SAP experience preferred.
• Knowledge of Spare Parts Warranty policies and programs including Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty.

Responsibilities

• Research, collect, and review customer information to determine appropriate billing and/or crediting of Spare Parts.
• Process notification documentation to alert Materials Logistics of returns requiring repair or recertification.
• Create and monitor customer MRAs to process credits and facilitate returns of Core Rotable parts.
• Handle incoming calls and inquiries to resolve billing, credits, core returns, and related correspondence.
• Obtain past due core status, return shipping details, and advise on additional billings for late or non-return of core fees.
• Initiate customer billings for non-returned core Rotable parts and facilitate credits as necessary.
• Review Over-and-Above billings to determine if additional charges are warranted for Core Rotable, Return Unused, and DOA parts.
• Perform customer account reconciliation to resolve pricing and disputes.
• Adhere to Bombardier General Work Rules.

Skills

Customer service

SAP experience

Billing knowledge

Account reconciliation

Communication skills

Tools

SAP

Job description

Bombardier is seeking a Customer Credits and Spare Parts Coordinator (Le Bourget) in Paris area to manage billing, credits, and returns for spare parts and core Rotable parts. You will handle MRAs, interact with Materials Logistics, and ensure accuracy of customer accounts.

The role requires experience in the aircraft parts business, SAP proficiency, and knowledge of spare parts warranty programs, with a flexible, hybrid work setup in France.