Customer Credits and Spare Parts Coordinator (Le Bourget)

Bombardier Inc.; Paris; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Bombardier is seeking a Customer Credits and Spare Parts Coordinator (Le Bourget) in Paris area to manage billing, credits, and returns for spare parts and core Rotable parts. You will handle MRAs, interact with Materials Logistics, and ensure accuracy of customer accounts.

The role requires experience in the aircraft parts business, SAP proficiency, and knowledge of spare parts warranty programs, with a flexible, hybrid work setup in France.

Qualifications

• Five years’ experience in Aircraft Industry Customer Service related activities.
• Two years’ SAP experience preferred.
• Knowledge of Spare Parts Warranty policies and programs including Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty.

Responsibilities

• Research, collect, and review customer information to determine appropriate billing and/or crediting of Spare Parts.
• Process notification documentation to alert Materials Logistics of returns requiring repair or recertification.
• Create and monitor customer MRAs to process credits and facilitate returns of Core Rotable parts.
• Handle incoming calls and inquiries to resolve billing, credits, core returns, and related correspondence.
• Obtain past due core status, return shipping details, and advise on additional billings for late or non-return of core fees.
• Initiate customer billings for non-returned core Rotable parts and facilitate credits as necessary.
• Review Over-and-Above billings to determine if additional charges are warranted for Core Rotable, Return Unused, and DOA parts.
• Perform customer account reconciliation to resolve pricing and disputes.
• Adhere to Bombardier General Work Rules.

Skills

Customer service

SAP experience

Billing knowledge

Account reconciliation

Communication skills

Tools

SAP

Job description

Job Customer Credits and Spare Parts Coordinator (Le Bourget)

Posting Start Date: 9/1/26 Requisition ID: 15167 Paris, 75, FRA, 75009

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

What are your contributions to the team?

• Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental).
• Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification.
• Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts.
• Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings.
• Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees.
• Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
• Research, review, and verify Over-and-Above billings submitted by Material Logistics to determine if additional customer billing is warranted and appropriate for Core Rotable, Return Unused, and/or Dead-on-Arrival Spare Parts.
• Perform customer account reconciliation to resolve pricing, billing, additional billings, and core rotable return disputes.
• Adhere to Bombardier General Work Rules.

How to thrive in this role?

• You typically have five (5) years’ experience in Aircraft Industry Customer Service related activities.
• Two (2) years previous SAP experience preferred.
• You have thorough knowledge of Spare Parts Warranty polices and programs. Including but not limited to: Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty.
• You have thorough knowledge of Spare Parts price catalog Terms & Conditions.
• You have thorough knowledge of SAP functional transactions to allow for researching, crediting, and/or modifying billings of customer accounts.

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Primary Location France

Organization BA France SAS

Employee Status Regular

Requisition 15167 Customer Credits and Spare Parts Coordinator (Le Bourget)

© Bombardier 2024