Solar Service & Field Operations Manager

Energy Jobline ATTB; Île-de-France; On-site; EUR 67,000 - 84,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

In-office role

Pet-friendly environment

Job summary

Simply Solar is hiring a Customer Success Manager to join our Petaluma, CA office. You will engage with customers, field technicians, and equipment manufacturers to ensure service excellence. The role emphasizes clear communication, timely issue resolution, and process improvement.

Ideal candidates have solar industry exposure, CRM proficiency, and a passion for helping customers with complex service needs. This is a full-time, in-office position with strong growth potential and benefits.

Qualifications

• At least 1 year in solar industry in any role.
• Strong communication and helping customers, including when frustrated.
• Organized and able to handle multiple cases simultaneously.
• Willing to learn how solar systems work and troubleshoot them.
• Familiar with industry terminology and meeting deadlines.
• Experience leading a small team is a plus.

Responsibilities

• Answer inbound calls and emails from customers about system performance and service needs.
• Diagnose issues and resolve what can be handled remotely.
• Schedule field technicians when a site visit is needed and keep customers informed.
• Work with manufacturers on warranty claims and replacement equipment.
• Document cases and communications in our CRM.
• Help coordinate the service crews schedule and improve processes.

Skills

Customer service

Communication

Time management

CRM experience

Education

NABCEP certification or electrical background

Tools

Salesforce CRM

Microsoft Office

GSuite

Job description

Simply Solar is hiring a Customer Success Manager to join our Petaluma, CA office. You will engage with customers, field technicians, and equipment manufacturers to ensure service excellence. The role emphasizes clear communication, timely issue resolution, and process improvement.

Ideal candidates have solar industry exposure, CRM proficiency, and a passion for helping customers with complex service needs. This is a full-time, in-office position with strong growth potential and benefits.