Solar Operations and Maintenance Manager in , us

Energy Jobline ATTB; Île-de-France; On-site; EUR 67,000 - 84,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

In-office role

Pet-friendly environment

Job summary

Simply Solar is hiring a Customer Success Manager to join our Petaluma, CA office. You will engage with customers, field technicians, and equipment manufacturers to ensure service excellence. The role emphasizes clear communication, timely issue resolution, and process improvement.

Ideal candidates have solar industry exposure, CRM proficiency, and a passion for helping customers with complex service needs. This is a full-time, in-office position with strong growth potential and benefits.

Qualifications

• At least 1 year in solar industry in any role.
• Strong communication and helping customers, including when frustrated.
• Organized and able to handle multiple cases simultaneously.
• Willing to learn how solar systems work and troubleshoot them.
• Familiar with industry terminology and meeting deadlines.
• Experience leading a small team is a plus.

Responsibilities

• Answer inbound calls and emails from customers about system performance and service needs.
• Diagnose issues and resolve what can be handled remotely.
• Schedule field technicians when a site visit is needed and keep customers informed.
• Work with manufacturers on warranty claims and replacement equipment.
• Document cases and communications in our CRM.
• Help coordinate the service crews schedule and improve processes.

Skills

Customer service

Communication

Time management

CRM experience

Education

NABCEP certification or electrical background

Tools

Salesforce CRM

Microsoft Office

GSuite

Job description

When you join the Simply Solar team, you join an amazing culture of people who care deeply about the work they do. You join an organization committed to empowering people to make positive, measurable changes in their personal lives and our communities.
We also offer competitive pay with excellent benefits

, company trips/events, PTO, 401K, and more. Plus, were pet-friendly!

Join our team, and do work that matters!

About Simply Solar

Simply Solar has designed, installed, and serviced solar systems across California for more than a decade. We are expanding our service and maintenance department and are hiring a Customer Success Manager to work directly with our customers, field technicians, and equipment manufacturers.

The role

Day to day, you will:

• Answer inbound calls and emails from customers about system performance, monitoring, utility bills, roof work, and other service needs
• Diagnose common issues and resolve what can be handled remotely
• Schedule field technicians when a site visit is needed and keep customers informed throughout the process
• Work with manufacturers (Enphase, SolarEdge, Tesla, SMA) on warranty claims and replacement equipment
• Document cases and communications in our CRM
• Help coordinate the service crews schedule
• Identify recurring issues and work with leadership to improve our processes

The department is growing, and as it does, this role will take on more responsibility for the service team.

What were looking for

• At least 1 year of experience in the solar industry, in any role (sales, installation, permitting, administration, or service)
• Strong communication skills and an interest in helping customers, including when they are frustrated
• Organized and able to manage multiple open cases at once
• Interest in learning how solar systems work and how to troubleshoot them
• Ability to navigate industry-specific terminology
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work successfully in a high-volume environment
• Comfortable working both independently and as part of a larger team
• High proficiency with Microsoft Office and GSuite or similar
• Ability to learn quickly and develop additional industry knowledge
• Helpful but not required
• Experience with inverters or monitoring platforms
• Salesforce or other CRM experience
• Field experience installing or servicing solar systems
• Experience leading a small team
• NABCEP certification or an electrical background

We encourage you to apply even if you dont meet every item on this list.

Compensation and benefits

• $75,000$95,000 per year, depending on experience
• Medical, dental, and vision coverage
• 401(k)
• Full-time, in-office position at our Petaluma, CA office

The pay range for this role is:

75,000 - 95,000 USD per year(Petaluma Office)