Shorex Manager - (Ocean)

Scenic Tours Europe AG; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury travel company is looking for a talented Shore Excursions Manager. This role involves managing the shore excursions operation, ensuring a high-quality guest experience, and generating sales. The ideal candidate has a background in hospitality, strong communication skills, and at least 2 years of experience in a similar position. Proficiency in Microsoft applications and property management systems is essential. Join a team dedicated to creating memorable moments for guests.

Qualifications

• Minimum of 2 years experience as a Shore Excursions Manager in luxury establishments or cruise lines.
• Positive and approachable personality with the ability to communicate well.
• Strong knowledge of MLC and SOLAS regulations.

Responsabilités

• Responsible for the smooth running of shore excursions and guest experiences.
• Generate sales and provide high customer service.
• Manage customer complaints and logistics.

Connaissances

Guest Service & Hospitality background

Fluent in English

Communication skills

Problem-solving

Organization and planning skills

Team player

Formation

Degree in Hotel Management or BA in Tourism and Hospitality

Outils

Microsoft applications

Property management systems (MXP)

Description du poste

The Role

We seek a talented and experienced Shore Excursions Manager.

Description Brief

The Shore Excursions Manager is ultimately responsible for the smooth running of the shore excursions operation and guests' experience. The role requires the ability to generate sales, provide a high level of customer service, and experience in dealing with customer complaints and in managing logistics.

• Strong Guest Service & Hospitality background.
• Degree in Hotel Management or BA in Tourism and Hospitality.
• Minimum of 2 years experience in a Shore Excursions Manager role at an international luxury establishment or cruise line.
• Positive and approachable personality, and ability to provide a two-way line of communication with guests and crew.
• Fluent in English and good verbal and written communication skills.
• Good working knowledge of Microsoft applications, excellent knowledge of property management systems (MXP etc.) and hotel operating systems.
• Creative thinker and proactive approach to problem-solving.
• Developed organization and planning skills.
• Ability to deliver a high standard of performance.
• MLC and SOLAS knowledge.
• Team player.

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.