SERVICES ACCOUNT REPRESENTATIVE

Tetra Pak; Puteaux; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a Services Account Representative to enhance customer relationships and drive service excellence. This role involves leading customer interactions, organizing maintenance services, and developing strategic account plans in collaboration with key teams. The ideal candidate will have a strong technical background, excellent communication skills in French and English, and a passion for delivering exceptional service. Join a company that values innovation and offers a dynamic work environment with opportunities for growth and development. If you're ready to make a significant impact, this is the perfect opportunity for you.

Prestations

Development and Training Opportunities

Culture of Innovation

Diversity and Inclusion

Market Competitive Compensation

Flexible Working Arrangements

Qualifications

• 3-5 years of customer-facing experience in a technical field.
• Strong productivity focus and proven record of process implementation.

Responsabilités

• Lead customer relationships and organize maintenance services.
• Create service account plans and manage customer needs proactively.

Connaissances

Customer Orientation

Business Acumen

Process Implementation

Organizational Agility

Continuous Improvement Focus

Technical Background

B2B Experience

Fluent in French

Fluent in English

Dutch Language Skills

Formation

Bachelor in Technical/Business Disciplines

Equivalent 2 Years Degree

Outils

SAP

MS Office (Excel, Word)

Description du poste

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

We are looking for a Services Account Representative with an immediate start date, as a permanent contract.
You will be based in Paris (La Défense), France.

What you will do

• Lead customer relationships from a service perspective through a structured communication approach;
• Organising maintenance and other services;
• Lead understanding of customer needs through proactive and continuous customer diagnosis and analysis;
• Lead the creation of service account plans in collaboration with a Key Account Team.
• Lead implementation and follow-up in alignment with the customer and KAM team;
• Lead the creation of quality plans and participate in implementation and follow-up of targets per Key Account inline with customer and KAM-team;
• Lead opportunity management, cross-selling and up-selling and fact-based value proposal, negotiate and close deals;
• Lead growth of profitable service contracts;
• Participate in follow-up value delivered, customer satisfaction and profitability on service business;
• Participate in the resolution of technical issues by being responsible for communications with the customer;
• Work cross-functionally to secure Business Growth and customer satisfaction.

We believe you have

• Minimum 3-5 years of customer-facing experience in a technical field
• Technical background (preferably in B2B business)
• Strong customer orientation and business acumen
• Strong productivity focus
• Proven record of process implementation, discipline and organizational agility
• Strong continuous improvement focus
• University Bachelor in technical/business disciplines or equivalent (2 years degree minimum)
• French and English business fluent, Dutch would be a great plus
• SAP, MS Office (Excel, Word, etc.)

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

About the company

Tetra Pak is a Swedish-Swiss multinational food packaging and processing company with head offices in Lund, Sweden, and Pully, Switzerland.