ServiceNow Specialist

CLEEVEN; Mulhouse; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A European consulting firm is looking for a ServiceNow Technical Application Manager in Mulhouse, France. You will be responsible for administering and improving the ServiceNow platform, ensuring compliance with internal standards and regulatory requirements. Ideal candidates have strong experience with ServiceNow, a solid understanding of ITSM processes, and the ability to work in structured environments. This role requires a proactive mindset and excellent problem-solving skills, contributing to internal service automation and standardization efforts.

Qualifications

• Minimum 3 years of experience in ServiceNow or application management roles.
• Familiarity with GxP environments and validation constraints is a strong asset.
• Strong communication skills and team spirit.

Responsabilités

• Ensure the administration and continuous improvement of ServiceNow platform.
• Maintain operational stability and performance of the platform.
• Provide L2/L3 support and resolve complex incidents.

Connaissances

ServiceNow administration

ITSM processes

Integrations (REST/SOAP APIs)

Problem-solving

GxP compliance

Formation

Engineering degree or equivalent background in IT

Description du poste

Cleeven is a European consulting firm founded on two core beliefs:

• The excellence of European engineers must be a driving force for global competitiveness
• Our human mission: to support our consultants in their personal and professional growth

As part of a strategic initiative within a pharmaceutical environment, we are looking for a ServiceNow Technical Application Manager to contribute to the administration, evolution and reliability of a critical IT platform supporting internal services and business operations in a highly regulated context.

Mission Objectives

• Ensure the administration, configuration and continuous improvement of the ServiceNow platform in alignment with internal standards and best practices
• Maintain the operational stability and performance of the platform while ensuring scalability and reliability
• Manage platform lifecycle activities including upgrades, releases and patching strategies
• Configure and develop ServiceNow components (workflows, business rules, UI policies, forms) to meet evolving business needs
• Ensure the integrity and governance of the CMDB, including data quality and consistency across systems
• Design and maintain integrations with other IT systems (Active Directory, monitoring tools, ERP, etc.)
• Provide L2/L3 support and resolve complex incidents and problems related to the platform
• Ensure compliance with GxP requirements and contribute to validation activities (CSV) when required
• Strengthen automation and standardization to improve efficiency and reduce operational risks
• Collaborate with infrastructure, security and business teams to align platform capabilities with organizational needs

Key Skills

• Strong hands-on experience with ServiceNow administration and development in complex environments
• Solid understanding of ITSM processes (Incident, Change, Problem, Request, CMDB)
• Good knowledge of integrations (REST/SOAP APIs) and enterprise IT environments
• Familiarity with GxP environments and validation constraints is a strong asset
• Strong problem-solving skills and ability to manage platform-related incidents
• Ability to design robust and scalable solutions aligned with best practices

Profile

• Engineering degree or equivalent background in IT, systems or software engineering
• Minimum 3 years of experience in ServiceNow or application management roles
• Autonomous, proactive and solution-oriented mindset
• Ability to work in structured and regulated environments
• Strong communication skills and team spirit