ServiceNow ITOM/ITSM Discovery Consultant

Next Ventures; Paris; Remote; EUR 96,000 - 152,000; Full time

Job summary

Next Ventures seeks an experienced ServiceNow ITOM Discovery Consultant to support the implementation, configuration and optimization of ServiceNow ITOM Discovery within a large multi-country enterprise environment. The role focuses on ITOM Discovery, CMDB health, and IRE integration, with limited involvement in Service Mapping.

The role involves designing MID Server architectures, schedules, probes, patterns and credentials, while collaborating with offshore delivery teams and international

Qualifications

• 5+ years of hands-on ServiceNow experience.
• At least 2 full ITSM implementations in a multi-country environment.
• At least 1 end-to-end ITOM Discovery deployment.
• Cloud discovery across AWS, Azure and GCP.
• Strong CMDB health, Identification & Reconciliation Engine (IRE) and CMDB governance knowledge.
• Experience with ServiceNow platform fundamentals: Glide scripting, JavaScript, Flow Designer, Update Sets and upgrades.

Responsibilities

• Implement, configure and optimise ServiceNow ITOM Discovery across on-premises and cloud environments.
• Design and manage MID Server architecture, Discovery schedules, patterns, probes, sensors and credentials.
• Improve CMDB accuracy, health and governance including CI identification and reconciliation.
• Support integration between ITOM Discovery and core ITSM processes.
• Troubleshoot Discovery issues and improve infrastructure visibility.
• Collaborate with international stakeholders and offshore delivery teams.

Skills

ServiceNow

ITOM Discovery

ITSM

Cloud Discovery

CMDB governance

Glide scripting/JavaScript

Job description

ServiceNowITOMDiscoveryConsultant–Contract-12months+

Location:France–PrimarilyRemote(occasionalonsitetravelacrossFrance)
Language:Englishessential;Frenchadvantageous
Experience:5+years
Certifications:CSA,CIS-ITSMandCIS-Discovery(mandatory)

LookingforanexperiencedServiceNowITOMDiscoveryConsultanttosupporttheimplementation,configurationandoptimisationofServiceNowITOMDiscoverywithinalarge,multi-countryenterpriseenvironment.

TherolewillfocusprimarilyonITOMDiscovery,CMDBandITSMintegration,withminimalinvolvementinServiceMapping.

TheRole

• Implement,configureandoptimiseServiceNowITOMDiscoveryacrosson-premisesandcloudenvironments.
• DesignandmanageMIDServerarchitecture,Discoveryschedules,patterns,probes,sensorsandcredentials.
• ImproveCMDBaccuracy,healthandgovernance,includingCIidentificationandreconciliation.
• SupportintegrationbetweenITOMDiscoveryandcoreITSMprocesses.
• TroubleshootDiscoveryissuesandimproveinfrastructurevisibility.
• Collaboratewithinternationalstakeholdersandoffshoredeliveryteams.

Skills&Experience

• 5+yearsofhands-onServiceNowexperience,includingatleast2fullITSMimplementationsinamulti-countryenvironment.
• Atleast1end-to-endITOMDiscoverydeployment,coveringon-premisesandcloudinfrastructure,MIDServerdesignandCMDBreconciliation.
• StrongknowledgeofITOMVisibility,includingDiscoverypatterns,probes/sensors,credentials,schedulesandMIDServerclustering.
• ExperiencewithCloudDiscoveryacrossAWS,AzureandGCP,includingserviceaccountconfiguration.
• StrongunderstandingofCMDBHealth,Identification&ReconciliationEngine(IRE),CSDMprinciplesandCMDBgovernance.
• SolidITSMknowledgeacrossIncident,Problem,Change,Request,ServiceCatalog,KnowledgeandSLAManagement.
• ExperiencewithServiceNowplatformfundamentals,includingGlidescripting,JavaScript,FlowDesigner,UpdateSetsandinstanceupgrades.

Primarilyremote,withoccasionalonsitevisitstoclientlocationsacrossFrance.
Englishissufficientfortherole,withFrenchlanguageskillsconsideredanadvantage.