ServiceNow Applications Lead & Architect

Modern Technology Solutions, Inc. (MTSI); Roppenheim; On-site; EUR 109,000 - 163,000; Full time

Job summary

Modern Technology Solutions, Inc. (MTSI) seeks an Applications Developer to lead design, development, and integration on the ServiceNow platform. You will partner with platform owners, admins, and business stakeholders to deliver scalable ITSM, catalog, CMDB, and asset management solutions.

You will mentor junior developers, promote best practices, and help advance AI-enabled capabilities while maintaining security and governance across the platform.

Qualifications

• Bachelor's degree or equivalent experience in information systems, CS, or engineering.
• Experience developing and administering enterprise service management platforms.
• Experience designing and implementing workflow automation solutions.
• Strong understanding of software development and system integration principles.
• Ability to work independently and collaboratively in cross-functional teams.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a U.S Government Security Clearance.

Responsibilities

• Design, develop, implement ServiceNow applications, workflows, integrations, and enhancements.
• Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management.
• Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items.
• Ensure solutions align with platform best practices and organizational standards.
• Contribute to ServiceNow platform architecture, technical strategy, and governance.
• Recommend solutions that improve performance, service delivery, and operational efficiency.
• Promote development standards, scalability, and platform modernization.
• Identify opportunities to reduce technical debt and enhance platform capabilities.
• Develop and maintain integrations between ServiceNow and enterprise systems.
• Support CMDB, data governance, data quality, service mapping, and asset management initiatives.
• Ensure integrations meet security, reliability, and maintainability standards.
• Troubleshoot complex platform issues and provide production support.
• Support platform upgrades, patches, releases, and performance improvements.
• Maintain technical documentation and support operational stability.
• Partner with stakeholders to gather requirements and deliver technical solutions.
• Participate in planning, estimation, backlog refinement, and release activities.
• Support testing, validation, and technical impact assessments.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Mentor junior developers and administrators, conduct code reviews, and promote best practices.
• Share technical knowledge and maintain development standards and documentation.
• Stay current with ServiceNow capabilities, recommending automation, AI-enabled solutions, and platform enhancements.

Skills

ServiceNow

JavaScript

REST APIs

Workflow automation

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, or related field

Tools

ServiceNow Platform

ServiceNow Studio

Flow Designer

Job description

Modern Technology Solutions, Inc. (MTSI) seeks an Applications Developer to lead design, development, and integration on the ServiceNow platform. You will partner with platform owners, admins, and business stakeholders to deliver scalable ITSM, catalog, CMDB, and asset management solutions.

You will mentor junior developers, promote best practices, and help advance AI-enabled capabilities while maintaining security and governance across the platform.