Service Engineer

Solplanet; Lyon; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Solplanet is looking for a Service Engineer in France to support installers and end users with Level 1 and 2 service for string inverters and related equipment.

You will perform firmware updates on PV plants, ensure safety, train customers, and collaborate with Sales and Product teams across Europe.

The role requires Bac+2 in electrotechnics, knowledge of inverters, English skills, and willingness to travel within national/international routes.

Qualifications

• Bac +2 Electrotechnical techniques and / or Contrôle Commande.
• Electrical Hazards Training.
• Knowledge of inverters and the photovoltaic sector.
• Good English knowledge.
• Ability to interact with different departments (Sales, Products) and cultures.
• Willingness to travel nationally / internationally.

Responsabilités

• Follow applicable health and safety instructions and regulations.
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
• Support customer technical issues with Solplanet products by providing remote support or on-site support.
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries.
• Complete operations on time and on budget.
• Represent the company and be a customer contact.
• Train customers or partners on commissioning, troubleshooting and upgrades.
• Follow defined and documented business processes and procedures.
• Issue intervention reports to customers and internally within the France and/or Europe organization.
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.

Connaissances

Inverter knowledge

PV sector knowledge

English proficiency

Interdepartmental collaboration

Willing to travel

Formation

Bac +2 Electrotechnical techniques / Contrôle Commande

Description du poste

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us:

As a Service Engineer, you will

• Follow applicable health and safety instructions and regulations.
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
• Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support.
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
• Complete operations on time and on budget.
• Represent the company and be a customer contact.
• Train customers or partners on commissioning, troubleshooting and upgrades
• Follow defined and documented business processes and procedures.
• Issue intervention reports to customers and internally within the France and/or Europe organization.
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.

Your background and skills:

• Bac +2 Electrotechnical technics and / or Contrôle Commande.
• Electrical Hazards Training.
• Knowledge of inverters and the photovoltaic sector
• Good English knowledge.
• Ability to interact with different departments (Sales, Products) and cultures.
• Willingness to take responsibility in the medium term.
• Adaptability and rigour.
• Willing to travel, national / international

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

We will help you by:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei France, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.