Solar Inverter Service Engineer - Remote & Field

Solplanet; Lyon; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Solplanet is looking for a Service Engineer in France to support installers and end users with Level 1 and 2 service for string inverters and related equipment.

You will perform firmware updates on PV plants, ensure safety, train customers, and collaborate with Sales and Product teams across Europe.

The role requires Bac+2 in electrotechnics, knowledge of inverters, English skills, and willingness to travel within national/international routes.

Qualifications

• Bac +2 Electrotechnical techniques and / or Contrôle Commande.
• Electrical Hazards Training.
• Knowledge of inverters and the photovoltaic sector.
• Good English knowledge.
• Ability to interact with different departments (Sales, Products) and cultures.
• Willingness to travel nationally / internationally.

Responsabilités

• Follow applicable health and safety instructions and regulations.
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
• Support customer technical issues with Solplanet products by providing remote support or on-site support.
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries.
• Complete operations on time and on budget.
• Represent the company and be a customer contact.
• Train customers or partners on commissioning, troubleshooting and upgrades.
• Follow defined and documented business processes and procedures.
• Issue intervention reports to customers and internally within the France and/or Europe organization.
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.

Connaissances

Inverter knowledge

PV sector knowledge

English proficiency

Interdepartmental collaboration

Willing to travel

Formation

Bac +2 Electrotechnical techniques / Contrôle Commande

Description du poste

Solplanet is looking for a Service Engineer in France to support installers and end users with Level 1 and 2 service for string inverters and related equipment.

You will perform firmware updates on PV plants, ensure safety, train customers, and collaborate with Sales and Product teams across Europe.

The role requires Bac+2 in electrotechnics, knowledge of inverters, English skills, and willingness to travel within national/international routes.