Field Service Engineer (m/f/d) – Characterization – North-East France

Anton Paar GmbH; Les Ulis; Presencial; EUR 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Company health insurance

Tools and equipment provided

Training and development

Descripción de la vacante

Anton Paar France is seeking a Field Service Engineer to support customers in the North-East region. The role involves field visits, installation, calibration, and preventive maintenance of laboratory instruments across designated departments, with travel throughout the territory.

Remote work is possible for a field-based position. You will collaborate with Application, Product Management, Sales, and Administration teams, ensuring high customer satisfaction while maintaining service tools and

Formación

• Technical or scientific qualification at Bac+2 level or equivalent.
• Minimum 3 years of field service or maintenance experience.
• Experience with laboratory instruments is a plus.
• English proficiency required and driving licence.

Responsabilidades

• Provide on-site technical support to customers by phone, email, and at customer sites.
• Install and commission instruments at customer sites.
• Troubleshoot, maintain and repair equipment on site or in the workshop.
• Diagnose equipment issues and propose technical solutions.
• Prepare repair quotations with necessary information.
• Plan and perform preventive maintenance per company standards.

Conocimientos

Field service

Troubleshooting

Customer service

Independent work

Travel flexibility

English proficiency

Educación

Bac +2 level or equivalent

Herramientas

SAP ERP

SAP CRM

Microsoft Office

Internal service tools

Descripción del empleo

• Full-time
• Compensation: EUR 35,000 - EUR 40,000 - yearly

Company Description

Anton Paar is a global leader in high-precision measurement instruments and laboratory solutions. Driven by innovation and a strong commitment to quality, we support customers across a wide range of industries, including pharmaceuticals, chemicals, food and beverage, materials science, and many other advanced sectors.

To strengthen our Service – Characterization team in France, we are looking for a Field Service Engineer (m/f/d) to cover the North-East region of France.

You will play a key role in customer satisfaction, providing high-level technical support, maintenance, troubleshooting, and service directly at customer sites.

Job Description

Location: North-East France – ideally based in the Oise department (60)
Full-time – Permanent position
Field-based position – Remote work possible

Territory :

The position mainly covers the following departments:

02 – 08 – 21 – 25 – 39 – 51 – 54 – 57 – 58 – 59 – 60 – 62 – 67 – 68 – 70 – 71 – 77 – 80 – 89

Candidates based in the Oise department (60) or nearby are preferred, in order to facilitate travel throughout the territory.

As part of the Service – Characterization team, and in accordance with Anton Paar's standards and procedures, your main responsibilities will include:

Technical Support & Field Service :

• Provide technical support to customers by phone, email, and directly on site.
• Install and commission instruments at customer sites.
• Perform troubleshooting, maintenance, and repairs on site or in the workshop.
• Diagnose equipment issues and identify appropriate technical solutions.
• Prepare the technical information required for repair quotations.
• Plan and carry out preventive maintenance in accordance with Anton Paar standards.
• Perform the required checks, calibrations, and inspections on equipment.

Service Follow-up & Quality :

• Record and update service activities, reports, and follow-up actions in the CRM.
• Ensure accurate follow-up of interventions and maintain a high level of customer satisfaction.
• Ensure that service tools and instruments are available, compliant, and properly maintained.
• Manage service spare parts and your personal stock of tools and equipment.

Internal Collaboration & Support :

• Work closely with Application, Product Management, Sales, Marketing, and Administration teams.
• Identify and communicate opportunities for equipment replacement, upgrades, or renewal to the Sales team.
• Participate in technical training programs covering Anton Paar product ranges.
• Participate in telephone support according to the internal schedule.
• Occasionally provide backup support for other Field Service Engineers across France.

Qualifications

• Technical or scientific qualification of at least Bac +2 level or equivalent.
• Minimum 3 years of experience in maintenance, field service, customer support, or technical equipment repair.
• Experience with scientific instrumentation or laboratory equipment would be a strong advantage.
• Experience working directly with customers.
• Strong technical troubleshooting and analytical skills.
• Ability to work independently, with a high level of accuracy and organization.
• Excellent interpersonal skills and a strong customer-service mindset.
• Ability to efficiently organize travel and service activities.
• Professional proficiency in English, both written and spoken.
• Valid driving licence.
• Willingness to travel frequently throughout the North-East region of France.
• Candidates based in the Oise department (60) or nearby are preferred.

Tools Used :

• SAP ERP & SAP CRM
• Microsoft Office / Outlook
• Anton Paar internal service management and reporting tools

Additional Information

By joining Anton Paar France, you will benefit from:

• A full-time permanent position within an international company recognized for its technological expertise.
• An autonomous and varied role with direct customer interaction.
• Comprehensive technical training on our instruments and technologies.
• Continuous professional development and training programs.
• A company car.
• Company health insurance.
• All tools and equipment required to perform your duties.
• An international, technical, and collaborative working environment.

At Anton Paar France, we value diversity and are committed to fostering an inclusive working environment. This position is open to all applicants, including people with disabilities, based on equal qualifications.