Senior Support Technician - Printing - NT

Keoni; France; On-site; EUR 32,000 - 46,000; Full time

Job summary

Kéoni Consulting in Niort/Le Mans area seeks a Senior Support Technician - Printing to drive badge-enabled MFP deployments. You will verify configurations, install firmware, and configure devices remotely, ensuring smooth transitions for users.

You will also train on-site users, register devices in technical tools, and monitor incidents in ServiceNow, contributing to a robust digital transformation effort.

Qualifications

• Pilot or support technician with badge-enabled MFP deployment experience.
• Knowledge of SafeQ badge printing and MFP hardware.
• Familiarity with ServiceNow ticketing and Epson tooling.

Responsibilities

• Assist deployment/renewal of badge-enabled MFPs on site.
• Verify compliant configuration and create acceptance test reports.
• Install firmware and configure MFPs remotely.
• Provide on-site user training for badge-enabled devices.
• Register and update MFPs in technical tools and track incidents in ServiceNow.

Skills

Badge printing (SafeQ)

MFP hardware (Epson & Ricoh)

ServiceNow (Ticketing)

Vendor tooling (Epson tools)

Tools

ServiceNow

Epson tools

Job description

# Senior Support Technician - Printing - NT* Home* Senior Support Technician - Printing - NT* July 21, 2026* 0 Comments* By Roberte OkoyaContext: As part of the Proximity Printing team responsible for the operational part of the deployment/renewal of Epson / Ricoh MFPs with badge solution (SafeQ solution).MISSION: o Follow the deployment process & files o Verify compliant configuration and create User & Technical Acceptance Test Reports o Install Firmware & Configure MFPs remotely o Provide on-site user changeover support (training on the use of badge-enabled MFPs and workstation drivers) if present on-site. o Register and update MFPs in the technical tools o Track, create, and resolve incidents on Service-Tech (ServiceNow) related to the deployment o Welcome and assist carriers at the Niort or Le Mans sites (depending on on-site availability) Desired Experience: Pilot or support technician who has participated in a badge-enabled MFP deployment or replacement Desired Technical Knowledge: – Badge printing (SafeQ) – Hardware: Epson & RICOH MFPs – ServiceNow (Ticketing) – Epson toolsApplication: CV + cover letter + copies of diplomas to be sent to [e-mail] in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:** Digital Transformation**Job Type:** Full Time