Senior Printing Support Specialist (Badge-Enabled MFPs)

Keoni; Niort, Le Mans; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Kéoni Consulting in Niort/Le Mans area seeks a Senior Support Technician - Printing to drive badge-enabled MFP deployments. You will verify configurations, install firmware, and configure devices remotely, ensuring smooth transitions for users.

You will also train on-site users, register devices in technical tools, and monitor incidents in ServiceNow, contributing to a robust digital transformation effort.

Qualifications

• Pilot or support technician with badge-enabled MFP deployment experience.
• Knowledge of SafeQ badge printing and MFP hardware.
• Familiarity with ServiceNow ticketing and Epson tooling.

Responsibilities

• Assist deployment/renewal of badge-enabled MFPs on site.
• Verify compliant configuration and create acceptance test reports.
• Install firmware and configure MFPs remotely.
• Provide on-site user training for badge-enabled devices.
• Register and update MFPs in technical tools and track incidents in ServiceNow.

Skills

Badge printing (SafeQ)

MFP hardware (Epson & Ricoh)

ServiceNow (Ticketing)

Vendor tooling (Epson tools)

Tools

ServiceNow

Epson tools

Job description

Kéoni Consulting in Niort/Le Mans area seeks a Senior Support Technician - Printing to drive badge-enabled MFP deployments. You will verify configurations, install firmware, and configure devices remotely, ensuring smooth transitions for users.

You will also train on-site users, register devices in technical tools, and monitor incidents in ServiceNow, contributing to a robust digital transformation effort.