Senior Support Engineer — Kubernetes & AI Infra (Remote)

Qdrant; France; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first team

Competitive salary

Flexible hours

Open-source culture

Laptop of choice

US benefits: 401k

Job summary

Qdrant is hiring a Senior Support Engineer to help customers run our vector search engine in production. You’ll work in Kubernetes-heavy, cloud-native environments, troubleshoot issues, and turn learnings into tools and workflows that improve the support function.

With 5+ years in customer-facing roles, you’ll own incident response, collaborate with engineering, and build observability into the platform. Join a remote-first, international team making AI infrastructure more reliable.

Qualifications

• 5+ years in a customer-facing support or infrastructure role.
• Hands-on Kubernetes experience; CKA credential is a plus.
• Proficient in Python for scripting and automation.
• Experience with Kafka or distributed systems.
• Comfortable with AWS, GCP, or Azure.
• Strong communicator with ownership mindset.
• Able to translate technical details for non-technical audiences.

Responsibilities

• Provide direct technical support to customers running Qdrant.
• Troubleshoot production issues across Kubernetes, cloud, networking, storage, and DB layers.
• Lead incident investigations and create repeatable fixes and diagnostics.
• Collaborate with engineering to resolve issues and feed learnings back into product.
• Build and maintain internal tools to speed up support workflows.
• Write and maintain clear documentation for customers and team.
• Lead by example with strong technical work and collaboration.

Skills

Kubernetes

Python

Kafka

Cloud platforms

Production support

Communication

Ownership

Tools

Prometheus

Grafana

CKA

AWS

GCP

Azure

Job description

Qdrant is hiring a Senior Support Engineer to help customers run our vector search engine in production. You’ll work in Kubernetes-heavy, cloud-native environments, troubleshoot issues, and turn learnings into tools and workflows that improve the support function.

With 5+ years in customer-facing roles, you’ll own incident response, collaborate with engineering, and build observability into the platform. Join a remote-first, international team making AI infrastructure more reliable.