Senior ServiceNow HAM/SAM Expert — Hybrid in Strasbourg

SEIDOR

Strasbourg

Hybride

EUR 70 000 - 110 000

Plein temps

Il y a 8 jours
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Résumé du poste

SEIDOR is seeking a Senior ServiceNow Expert focused on Hardware Asset Management (HAM) & Software Asset Management (SAM) in Strasbourg. The role is hybrid, allowing a mix of on-site collaboration and remote work, and involves delivering end-to-end asset lifecycle solutions within a global IT environment.

You will configure HAM and SAM in ServiceNow, manage licenses and entitlements, ensure CMDB alignment, and support upgrades, integrations and data quality improvements across large-scale

Qualifications

  • Proven hands-on experience with ServiceNow.
  • Strong HAM expertise.
  • Strong SAM/SAM Pro experience.
  • Experience with IT Asset Management (ITAM).
  • Good CMDB knowledge and configuration management.

Responsabilités

  • Configure, maintain and optimise HAM and SAM in ServiceNow.
  • Support end-to-end hardware and software asset lifecycle management.
  • Manage asset records, software models, licences, entitlements and related data.
  • Support software licence compliance, reconciliation and optimisation activities.
  • Ensure alignment between Asset Management and the ServiceNow CMDB.
  • Analyse asset information and improve data quality and consistency.
  • Troubleshoot and resolve HAM/SAM-related issues.
  • Support ServiceNow upgrades, enhancements and integrations.
  • Gather business and technical requirements and translate them into effective ServiceNow solutions.
  • Prepare technical documentation and provide knowledge transfer to internal teams.

Connaissances

ServiceNow
HAM
SAM
IT Asset Management
CMDB

Outils

ServiceNow Discovery
IntegrationHub
MID Server

Description du poste

SEIDOR is seeking a Senior ServiceNow Expert focused on Hardware Asset Management (HAM) & Software Asset Management (SAM) in Strasbourg. The role is hybrid, allowing a mix of on-site collaboration and remote work, and involves delivering end-to-end asset lifecycle solutions within a global IT environment.

You will configure HAM and SAM in ServiceNow, manage licenses and entitlements, ensure CMDB alignment, and support upgrades, integrations and data quality improvements across large-scale

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