Senior ServiceNow HAM/SAM Expert — Hybrid in Strasbourg

SEIDOR; Strasbourg; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

SEIDOR is seeking a Senior ServiceNow Expert focused on Hardware Asset Management (HAM) & Software Asset Management (SAM) in Strasbourg. The role is hybrid, allowing a mix of on-site collaboration and remote work, and involves delivering end-to-end asset lifecycle solutions within a global IT environment.

You will configure HAM and SAM in ServiceNow, manage licenses and entitlements, ensure CMDB alignment, and support upgrades, integrations and data quality improvements across large-scale

Qualifications

• Proven hands-on experience with ServiceNow.
• Strong HAM expertise.
• Strong SAM/SAM Pro experience.
• Experience with IT Asset Management (ITAM).
• Good CMDB knowledge and configuration management.

Responsabilités

• Configure, maintain and optimise HAM and SAM in ServiceNow.
• Support end-to-end hardware and software asset lifecycle management.
• Manage asset records, software models, licences, entitlements and related data.
• Support software licence compliance, reconciliation and optimisation activities.
• Ensure alignment between Asset Management and the ServiceNow CMDB.
• Analyse asset information and improve data quality and consistency.
• Troubleshoot and resolve HAM/SAM-related issues.
• Support ServiceNow upgrades, enhancements and integrations.
• Gather business and technical requirements and translate them into effective ServiceNow solutions.
• Prepare technical documentation and provide knowledge transfer to internal teams.

Connaissances

ServiceNow

HAM

SAM

IT Asset Management

CMDB

Outils

ServiceNow Discovery

IntegrationHub

MID Server

Description du poste

SEIDOR is seeking a Senior ServiceNow Expert focused on Hardware Asset Management (HAM) & Software Asset Management (SAM) in Strasbourg. The role is hybrid, allowing a mix of on-site collaboration and remote work, and involves delivering end-to-end asset lifecycle solutions within a global IT environment.

You will configure HAM and SAM in ServiceNow, manage licenses and entitlements, ensure CMDB alignment, and support upgrades, integrations and data quality improvements across large-scale