Senior Service Delivery Lead: Incidents & BAU

Uni Systems Group; Strasbourg; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Uni Systems in Strasbourg seeks a Senior Service Delivery Specialist to coordinate day-to-day live service delivery, ensuring SLA compliance and effective incident management. You will coordinate internal and external teams to drive incident resolution while maintaining service quality and contractual obligations.

The role requires ITIL expertise, strong communication, and the ability to manage multiple high-priority tasks in a fast-paced environment.

Qualifications

• Master's degree or equivalent in a related field.
• Minimum 4 years in service delivery or a similar domain.
• ITIL certification is required.
• Strong communication and stakeholder management skills.

Responsibilities

• Coordinate day-to-day delivery of live services ensuring SLA compliance.
• Support Incident Management with prompt issue resolution.
• Coordinate internal and external teams to drive incident resolution.
• Produce operational and incident reports with KPI trends.
• Monitor service quality across the delivery lifecycle.
• Lead transition of projects into BAU operations.
• Facilitate Problem and Release Management activities.
• Engage with Contract and Supplier Management when escalation is required.

Skills

ITIL Certification

People management

Communication skills

Planning

Stakeholder management

MS Project

MS Excel

MS Visio

Security clearance

Education

Master's degree

Tools

MS Project

MS Excel

MS Visio

Job description

Uni Systems in Strasbourg seeks a Senior Service Delivery Specialist to coordinate day-to-day live service delivery, ensuring SLA compliance and effective incident management. You will coordinate internal and external teams to drive incident resolution while maintaining service quality and contractual obligations.

The role requires ITIL expertise, strong communication, and the ability to manage multiple high-priority tasks in a fast-paced environment.