Senior IT Operations Leader – Strasbourg (Hybrid)

BE Consultancy Group; Strasbourg; Hybrid; EUR 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Restaurant d'entreprise

Indemnités de stage/alternance

Zusammenfassung

BE Consultancy Group in Strasbourg, France, is seeking an experienced IT Operations Manager to lead and continuously improve IT service operations across a complex, multi-platform infrastructure. You will provide senior operational leadership across infrastructure, platforms, IT service management, security and service delivery.

This senior role requires strong experience in IT Operations Management, ITIL-based service delivery, and stakeholder management.

Qualifikationen

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field.
• 10+ years of professional IT experience with enterprise infrastructure and IT service operations.
• 5+ years of IT Operations Management or senior operational leadership experience.
• Strong knowledge of ITIL-based IT Service Management (ITSM) and enterprise service delivery.
• Experience managing complex, multi-platform infrastructure environments.
• Strong understanding of Incident, Problem, Change and Request Management.
• Experience managing SLAs, KPIs, service reporting and continuous improvement initiatives.
• Good understanding of infrastructure security, vulnerability management and operational compliance.
• Fluent English, both written and spoken.

Aufgaben

• Lead daily IT infrastructure and service operations across Linux and Windows servers, middleware, databases, virtualization, storage, backup and cloud/hybrid environments.
• Ensure operational processes and service delivery are aligned with ITIL v4, NIST CSF, security and compliance requirements.
• Oversee Incident, Problem, Change and Request Management, using ServiceNow or equivalent ITSM platforms, and lead RCA for major incidents and recurring issues.
• Drive infrastructure lifecycle management, including patching, upgrades, vulnerability remediation, endpoint hardening and configuration compliance.
• Monitor service performance and deliver SLA, KPI, operational and service-quality reporting to client stakeholders and internal governance.
• Drive improvements in monitoring and observability, using solutions such as Dynatrace, AppDynamics and Splunk.
• Manage operational workforce planning, including shift coverage, on-call organization, task allocation and performance monitoring.
• Represent IT Operations during project planning, operational readiness and build-to-run/service transition.
• Lead Service Improvement Plans (SIPs) and continuous improvement initiatives using Lean, Agile and DevOps principles.
• Manage relationships with technology vendors and support partners, including Oracle, IBM, VMware and infrastructure hardware providers.
• Ensure a strong operational security posture and proactively address operational, technical and service-delivery risks.

Kenntnisse

IT Operations Management

ITSM

ITIL 4

ServiceNow

Incident Management

Problem Management

Change Management

SLA/KPI Management

Ausbildung

Bachelor's or Master's in Computer Science/Info Tech/Engineering

Tools

ServiceNow

Dynatrace

AppDynamics

Splunk

Jobbeschreibung

BE Consultancy Group in Strasbourg, France, is seeking an experienced IT Operations Manager to lead and continuously improve IT service operations across a complex, multi-platform infrastructure. You will provide senior operational leadership across infrastructure, platforms, IT service management, security and service delivery.

This senior role requires strong experience in IT Operations Management, ITIL-based service delivery, and stakeholder management.