Senior product designer for CRM internal platform

Edenred; Issy-les-Moulineaux; On-site; EUR 52,000 - 74,000; Full time

Job summary

Edenred is seeking a Senior Product Designer to create user-centered CRM solutions for internal operations. You will work with Product Managers, Product Owners, and Developers to address complex workflows and translate research into actionable design.

The role demands strong collaboration and clear design advocacy in a bilingual environment. Based in France, you will design deliverables like wireframes, mockups and prototypes, iterating based on feedback and feasibility while balancing usability

Qualifications

• Master's degree in Ergonomics, UX Design or related field.
• Experience in complex B2E environments designing internal tools.
• Strong planning, analytical thinking and organizational skills.
• Proactive, solution-oriented mindset with curiosity to understand user behavior.
• Ability to lead design decisions and advocate choices to stakeholders.
• Fluent in French and English (spoken and written).

Responsibilities

• Design user-centered solutions for constrained CRM environments.
• Translate UX research insights into structured design directions.
• Produce deliverables (wireframes, high-def mockups, prototypes) aligned with needs.
• Integrate CRM constraints into design proposals and iterate based on feedback.
• Balance usability with technical constraints and business objectives.
• Collaborate with other designers and user researchers.

Skills

User-centered design

Prototyping

UX research

Stakeholder collaboration

CRM design constraints

Education

Master's degree in Ergonomics, UX Design, or related field

Job description

For a very ambitious agile-at-scale program, leveraging state-of-the-art ways of working & technologies that carries major business stakes, we are looking for a Product Designer.

You will work on a large-scale CRM at the core of internal operations, supporting key business operations. It is used daily by Sales, Customer Care, and various support functions.

In this B2E context, you will tackle complex user journeys, legacy systems, and operational constraints requiring pragmatic, research-driven design decisions.

You will report to the Head of Design. You will interact with Product Managers, Product Owners, User Researcher, Developers and Stakeholders.

YOUR ROLE

As Senior Product Designer, you will design user-centered solutions in constrained environments:

• Develop an understanding of professional user contexts, workflows, and business needs
• Translate UX research insights into structured and actionable design directions
• Produce design deliverables (wireframes, high-def mockups, prototypes) aligned with identified needs
• Integrate the specific constraints of CRM systems (complex workflows, information density, business rules...) into design proposalsIterate on design solutions based on user feedback, technical feasibility, and project requirements
• Make informed trade-offs between usability, technical constraints, and business objectives
• Work collaboratively with other Designers and User Researchers

YOUR PROFILE

You could be our next teammate if you:

• Hold a Master's degree (or equivalent) in Ergonomics, UX Design, or a related field
• Have significant experience working in complex B2E environments, designing internal tools balancing user needs with complex business processes
• Bring critical thinking, an analytical mindset, and great planning and organizational skills
• Have a proactive, solution‑oriented mindset, with a strong curiosity to understand real user behaviors and the ability to challenge assumptions
• Lead the design facilitate decision-making, and confidently articulate and advocate design choices to stakeholders
• Have a fluent French and English, both spoken and written (international teams)

We love working with each other because we have built a culture that suits us well:

• Happy: Where there is a will, there is a way. Having a positive disposition allows us to
• Achieve great things and to support each other
• Helpful: Always looking for ways that you can help others
• Curious: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar