Senior L2 Operations Engineer — Strasbourg (Onsite, Freelance)

ARHS; Strasbourg; On-site; EUR 83,000 - 138,000; Full time

Job summary

ARHS Group, part of Accenture, is seeking a Senior Operations Support Engineer (L2) to support a European institution in Strasbourg. The role focuses on stability, performance, and reliability of enterprise IT ecosystems, owning high-severity incidents and driving improvements.

The position is onsite in Strasbourg and open to freelancers only. You will lead investigations, enhance monitoring, and collaborate with DevSecOps, DBAs, and security teams to optimize operations and automation.

Qualifications

• Minimum 7 years of professional experience in enterprise IT operations.
• At least 3 years in a senior operational role managing complex incidents.
• Deep knowledge of ITIL processes (Incident, Problem, Change, Release, Event, Capacity).
• Strong experience with middleware and integration technologies.
• Advanced observability, logging, and performance monitoring skills.
• Solid Linux/Unix experience, container orchestration, and CI/CD integration.

Responsibilities

• Manage high-severity incidents across interconnected systems with timely communication to stakeholders.
• Lead technical investigations, root-cause analyses, and post-incident reviews.
• Define and improve monitoring strategies, baselines, alerts, and observability practices.
• Coordinate preventive maintenance and environment optimization within security baselines.
• Validate deployment plans and testing strategies with DevSecOps and DBAs.
• Prepare operational reports, capacity analyses, and performance assessments.

Skills

ITIL processes

Linux/Unix

Containerization & CI/CD

Observability & monitoring

Scripting & automation

Incident management

Stakeholder communication

Cloud platforms

Tools

API gateways

Messaging solutions

Event streaming

Data transformation

Identity management

Job description

ARHS Group, part of Accenture, is seeking a Senior Operations Support Engineer (L2) to support a European institution in Strasbourg. The role focuses on stability, performance, and reliability of enterprise IT ecosystems, owning high-severity incidents and driving improvements.

The position is onsite in Strasbourg and open to freelancers only. You will lead investigations, enhance monitoring, and collaborate with DevSecOps, DBAs, and security teams to optimize operations and automation.