Strasbourg Freelance L2 Operations Support Engineer

ARHS Group; Strasbourg; On-site; EUR 77,000 - 122,000; Full time

Job summary

ARHS Group seeks an experienced Operations Support Engineer (L2) to back client teams in Strasbourg, delivering second-level IT operations support for mission-critical systems.

Role emphasizes stability, security, and performance, with collaboration across DevSecOps, DBAs, and architects. This freelance position is based in Strasbourg and requires onsite presence with the client and partners.

Qualifications

• Minimum 3 years of professional experience in IT operations or application/system support.
• At least 2 years in second-level (L2) support for large-scale, mission-critical systems.
• Strong understanding of ITIL service-management processes (Incident, Problem, Change, Release, Event, Knowledge).
• Experience in ITIL-aligned environments with formal change and release-management processes.
• Proficiency with enterprise IT service-management tools.
• Strong experience with Linux/Unix environments, container-orchestration platforms, and observability stacks.
• Good understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of application runtime environments, APIs, middleware, and integration technologies.

Responsibilities

• Provide second-level (L2) support, analyzing and resolving incidents, problems, and service requests within defined SLAs.
• Maintain stability, security, and performance of mission-critical systems across environments.
• Collaborate with DevSecOps, DBAs, Architects, and operational teams to ensure reliable operation.
• Participate in change and release management activities including rollout readiness and rollback planning.
• Maintain operational documentation, runbooks, and knowledge-base articles; support knowledge transfer.
• Provide operational support for middleware and integration components, including API gateways and messaging platforms.

Skills

L2 support

ITIL knowledge

Linux/Unix

CI/CD

Observability

Security & patching

Change management

Documentation

Tools

Kubernetes

API gateways

Job description

ARHS Group seeks an experienced Operations Support Engineer (L2) to back client teams in Strasbourg, delivering second-level IT operations support for mission-critical systems.

Role emphasizes stability, security, and performance, with collaboration across DevSecOps, DBAs, and architects. This freelance position is based in Strasbourg and requires onsite presence with the client and partners.