Senior IT Field Engineer (L3) - Onsite & Priority Support

HCLTech; Lyon; Sur place; EUR 55 000 - 80 000; Plein temps

Résumé du poste

HCLTech is seeking a Senior FSO Engineer (L3) for a senior onsite role in Lyon. The candidate will deliver high-quality, priority IT support across Windows and macOS, Office 365, and collaboration tools, with leadership in incident response and stakeholder engagement.

The role requires fluent French and English, on-site presence at large enterprise environments, and a strong focus on service excellence, ITIL-aligned processes, and security compliance.

Qualifications

• 4–5+ years of enterprise end-user computing/deskside support with Level 3 exposure.
• Strong expertise in Windows, macOS, Office 365 and collaboration platforms.
• Experience supporting large sites or business-critical user groups.
• Excellent communication, customer service and stakeholder-management skills.
• Ability to work independently, prioritize, and perform under pressure.
• Willingness to support after-hours and on-call requirements.
• A diverse, global team with a brilliant culture.
• Opportunity to grow and take on exciting projects.

Responsabilités

• Act as single point of contact for high-priority users and IT issues.
• Deliver personalized, high-quality support with rapid response and resolution.
• Manage incidents with urgency to minimize business disruption.
• Provide advanced Level 2/3 troubleshooting across Windows and macOS.
• Support enterprise apps, collaboration tools, mobility devices, and peripherals.
• Perform complex diagnostics, root-cause analysis, and permanent fixes.
• Coordinate with network, security, and infra teams with end-to-end ownership.
• Ensure readiness of meeting rooms and collaboration technology.

Connaissances

Windows

macOS

Office 365

Collaboration platforms

Mobility solutions

End-user computing

Stakeholder management

Communication

On-call support

Independent work

Description du poste

HCLTech is seeking a Senior FSO Engineer (L3) for a senior onsite role in Lyon. The candidate will deliver high-quality, priority IT support across Windows and macOS, Office 365, and collaboration tools, with leadership in incident response and stakeholder engagement.

The role requires fluent French and English, on-site presence at large enterprise environments, and a strong focus on service excellence, ITIL-aligned processes, and security compliance.