Senior Incident Manager – ITIL Expert & Uptime Lead

Hamilton Barnes; Occitanie; Sur place; EUR 63 000 - 85 000; Plein temps

Avantages offerts par ce poste

Profit-sharing

Employee stock ownership plan

Holiday bonus

Paid maternity/paternity leave

Additional leave for special cases

Diversity & inclusion focus

Career development opportunities

Résumé du poste

Hamilton Barnes, a leading European multi-technical services provider, seeks an Incident Manager in Toulouse to join a high-uptime IT operations team supporting a major aerospace manufacturer.

You will own the day-to-day incident management process, drive improvements, coordinate across technical teams, monitor SLAs, and produce actionable reports. The role requires ITIL mastery, ITSM experience, and strong communication in a fast-paced environment.

Qualifications

• 5+ years of IT incident management experience.
• Expert-level ITIL knowledge.
• Hands-on experience with ITSM platforms.
• Familiarity with Agile and PRINCE2.
• Excellent communication skills and confidence working with diverse teams.
• Ability to work independently and in a team.
• Continuous improvement mindset.

Responsabilités

• Own the day-to-day incident management process and drive continuous improvement.
• Prioritise, follow up and escalate incidents to meet service levels.
• Coordinate major incidents across technical teams and inform stakeholders until resolution.
• Monitor SLA performance and implement corrective actions for breaches.
• Produce incident reports and build dashboards tracking service performance.
• Share lessons learned with support teams in France and abroad.

Connaissances

Incident management

ITIL

ITSM platforms

Agile & PRINCE2

Communication

Teamwork

Continuous improvement

Description du poste

Hamilton Barnes, a leading European multi-technical services provider, seeks an Incident Manager in Toulouse to join a high-uptime IT operations team supporting a major aerospace manufacturer.

You will own the day-to-day incident management process, drive improvements, coordinate across technical teams, monitor SLAs, and produce actionable reports. The role requires ITIL mastery, ITSM experience, and strong communication in a fast-paced environment.