Incident Manager - Utilities

Hamilton Barnes; Occitanie; Sur place; EUR 63 000 - 85 000; Plein temps

Avantages offerts par ce poste

Profit-sharing

Employee stock ownership plan

Holiday bonus

Paid maternity/paternity leave

Additional leave for special cases

Diversity & inclusion focus

Career development opportunities

Résumé du poste

Hamilton Barnes, a leading European multi-technical services provider, seeks an Incident Manager in Toulouse to join a high-uptime IT operations team supporting a major aerospace manufacturer.

You will own the day-to-day incident management process, drive improvements, coordinate across technical teams, monitor SLAs, and produce actionable reports. The role requires ITIL mastery, ITSM experience, and strong communication in a fast-paced environment.

Qualifications

• 5+ years of IT incident management experience.
• Expert-level ITIL knowledge.
• Hands-on experience with ITSM platforms.
• Familiarity with Agile and PRINCE2.
• Excellent communication skills and confidence working with diverse teams.
• Ability to work independently and in a team.
• Continuous improvement mindset.

Responsabilités

• Own the day-to-day incident management process and drive continuous improvement.
• Prioritise, follow up and escalate incidents to meet service levels.
• Coordinate major incidents across technical teams and inform stakeholders until resolution.
• Monitor SLA performance and implement corrective actions for breaches.
• Produce incident reports and build dashboards tracking service performance.
• Share lessons learned with support teams in France and abroad.

Connaissances

Incident management

ITIL

ITSM platforms

Agile & PRINCE2

Communication

Teamwork

Continuous improvement

Description du poste

Are you looking for an exciting new opportunity?

Join the independent European leader in multi-technical services for energy and communications, supporting customers to design, build, operate, and maintain energy-efficient facilities, with 47,200 employees and a strong local presence across the group.

The organization is currently on the lookout for an Incident Manager to join a team supporting one of the world's best-known aerospace manufacturers in Toulouse. The ideal candidate will take charge when critical IT services go down, shaping how incidents are handled, improving processes and tooling, and leading teams through high-pressure situations in a high-profile, uptime-critical environment.

Responsibilities:

• Own the day-to-day incident management process and drive continuous improvement
• Prioritise, follow up and escal... incidents so they’re resolved within agreed service levels
• Coordinate major and complex incidents across technical teams and keep stakeholders informed until resolutionMonitor SLA performance, spot breaches early and put corrective actions in place
• Produce incident reports and help build dashboards that track service performance
• Share lessons learned and best practice with support teams in France and abroad
• Improve incident management tools, workflows and documentation

Skills/Must Have:

• 5+ years' experience in IT incident management
• Expert-level ITIL knowledge
• Strong hands-on experience with ITSM platforms
• Familiarity with Agile and PRINCE2
• Excellent communication skills and confidence working with a wide range of teams
• Able to work independently and as part of a team
• A continuous improvement mindset

Benefits:

• Profit-sharing and incentive scheme
• Employee share ownership plan
• Holiday bonus
• Fully paid maternity and paternity leave
• Additional exceptional leave (e.g., for a sick child)
• Strong commitment to diversity, inclusion and professional equality
• Clear career development and internal mobility opportunities

Salary:

• 400€ per day