Senior Incident Manager — ITIL & Automation (Paris)

HCLTech; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

HCLTech is seeking an Incident Management Specialist to join our client’s site in Paris. The role requires 8+ years of experience and hands-on oversight of major production incidents with ITIL process adherence.

You’ll enhance reporting with Power BI, drive problem management, and coordinate across IT and business stakeholders. You will contribute to incident management during infrastructure events, automate daily tasks using Python, and support continuous service improvements at a global tech

Qualifications

• ITIL & Process Governance applied to change requests, approvals and compliance.
• Power BI proficiency for reporting and dashboards.
• Clear communication translating technical impacts for IT and business.
• Understanding systems architecture, dependencies, and risk in change planning.
• Coordination with incident/problem management to ensure smooth transitions.

Responsabilités

• Manage major production incidents until resolution.
• Conduct problem management and post‑mortem analyses.
• Weekly reporting on production incident tracking.
• Ensure ITIL processes are followed during incident handling.
• Maintain incident records with actions and decisions.

Connaissances

ITIL & Process Governance

Microsoft Power BI

Technical Communication

Infrastructure Awareness

Incident & Problem Integration

Description du poste

HCLTech is seeking an Incident Management Specialist to join our client’s site in Paris. The role requires 8+ years of experience and hands-on oversight of major production incidents with ITIL process adherence.

You’ll enhance reporting with Power BI, drive problem management, and coordinate across IT and business stakeholders. You will contribute to incident management during infrastructure events, automate daily tasks using Python, and support continuous service improvements at a global tech