Senior CX Specialist - Order-to-Cash & Customer Excellence

DSM-Firmenich AG; Grasse; Hybride; EUR 42 000 - 60 000; Plein temps

Résumé du poste

DSM-Firmenich is seeking a Senior Specialist CX (M/F/D) who can work from Grasse, France, or Barcelona, Spain, or Dax, France. You’ll support order-to-cash processes and collaborate with customers and internal teams to ensure smooth logistics and service.

The role requires a minimum of 2 years’ related experience, strong English skills, and SAP knowledge. You’ll join a culture focused on sustainability, growth, inclusivity, and employee well-being.

Qualifications

• Bachelor's degree in Business studies, Supply Chain or Economics.
• Minimum of 2 years’ job-related experience.
• Advanced level of English; French is nice to have.
• Absolute customer focus, excellent communication skills and team spirit.
• Pro-active, positive attitude, responsible and willing to learn.
• Knowledge of SAP is mandatory.

Responsabilités

• Ensure an effective & efficient order-to-cash process.
• Keep customer requirements updated in our system.
• Build an intimate relationship with dsm-firmenich customers & internal stakeholders.
• Provide regular reports and information to stakeholders.
• Monitor performance on KPIs: ensure targets are met and develop improvement plans when necessary.
• Manage daily escalations & issues.
• Open, follow up customer’s non-conformities.

Connaissances

English Proficiency

Customer Focus

Communication Skills

Team Spirit

Formation

Business/SC/Econ degree

Outils

SAP

Description du poste

DSM-Firmenich is seeking a Senior Specialist CX (M/F/D) who can work from Grasse, France, or Barcelona, Spain, or Dax, France. You’ll support order-to-cash processes and collaborate with customers and internal teams to ensure smooth logistics and service.

The role requires a minimum of 2 years’ related experience, strong English skills, and SAP knowledge. You’ll join a culture focused on sustainability, growth, inclusivity, and employee well-being.