Senior Customer Success Manager - France

Stibo Systems; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

MindFUL days

MindFuel days

Udemy access

Résumé du poste

Stibo Systems is seeking a Senior Customer Success Manager to partner with world-leading enterprises, driving measurable business value from our AI-powered SaaS platform. You’ll operate autonomously, manage executive relationships, and champion customer outcomes across Product, Support, and Sales.

You will join a growing, international team and help shape long-term partnerships, adoption strategies, and renewals while contributing to an evolving Master Data Management SaaS business.

Qualifications

• 5+ years in Customer Success, Consulting, Account Management, or similar in SaaS/enterprise software.
• Experience with Master Data Management / data management and enterprise software preferred.
• Ability to interpret data to identify risks and opportunities.
• French language proficiency is required for this role.

Responsabilités

• Drive adoption, value realization and customer outcomes by using insights to identify opportunities and remove barriers.
• Partner with Account Management to develop and execute shared account strategies.
• Develop and maintain customer success plans connecting priorities, milestones, success metrics and realized value.
• Lead executive business reviews to demonstrate value and shape future account strategy.
• Champion the voice of the customer across Product, Support, Professional Services, Sales and Customer Success.

Connaissances

Customer-centric mindset

Executive stakeholder management

Cross-functional collaboration

Strong communication & presentation

Data-driven decision making

MDM knowledge

Outils

Master Data Management (MDM) knowledge

Description du poste

Help global enterprises unlock the full value of their data. Build trusted relationships. Drive long-term customer success.

As a Senior Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realise measurable business value from our AI-powered SaaS platform.

"You'll join us during an exciting period of transformation. As we continue evolving our Master Data Management SaaS business, we're also exploring future commercial models that will place even greater emphasis on customer adoption, value realization, and long-term partnerships. Customer Success will be at the heart of that journey, says Mogens Iversen, VP Global Customer Success

The Role and Your Main Tasks

You will operate with a high degree of autonomy and strategic judgement across complex enterprise customer environments, taking ownership of ambiguous challenges and driving alignment across customer and internal stakeholders. You will build trusted relationships with business and executive stakeholders, lead cross-functional collaboration, and champion the voice of the customer to drive meaningful customer outcomes.

• Drive adoption, value realization and customer outcomes by using customer, product and usage insights to identify opportunities, remove barriers and support long-term customer success.
• Partner with Account Management to develop and execute shared account strategies, aligning customer priorities, stakeholder engagement, risk management and growth opportunities.
• Develop and maintain customer success plans that connect business priorities, adoption milestones, success metrics and realized value, and use these plans to proactively assess customer health and drive mitigation of risks to adoption, value realization and renewal.
• Lead executive business reviews that demonstrate realized business value, align stakeholders on strategic priorities and shape future account strategy.
• Champion the voice of the customer by providing actionable insights and influencing improvements across Product, Support, Professional Services, Sales and Customer Success.

The Team

You will join a growing Customer Success team of passionate people. The team is a truly global group of professionals who stay closely connected across regions. We meet regularly to share best practices, align on customer strategies, and support each other in driving success.

Who we are looking for:

You are customer-obsessed and thrive in a cross-functional, international environment. You build trusted relationships with senior stakeholders, communicate and present with clarity and confidence, and take pride in helping customers achieve meaningful business outcomes. You bring a strong consultative and analytical mindset, with the curiosity to understand the "why" behind customer behaviour and turn insights into action.

Additionally, you bring:

• 5+ years of experience in Customer Success, Consulting, Account Management, or another customer-facing role within a SaaS or enterprise software environment, including ownership of complex enterprise customers and executive-level stakeholder relationships.
• Experience with Master Data Management / Data Management and enterprise software solutions is strongly preferred.
• Ability to interpret customer, product, usage and business outcome data to identify risks, uncover opportunities and influence decisions.
• Ability to understand enterprise business processes and connect data-management capabilities to strategic, operational and financial outcomes.
• French language proficiency is required for this role, as you will work closely with French-speaking customers and stakeholders.

We Offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague's work-life balance, and we offer flexibility through a hybrid work model. We offer "MindFUL" and "MindFuel" days, which are global days off, learning days, volunteer days, and much more
• International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of DataMinds'.

Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.

Our people are key to our success.

We value diverse perspectives and skills.