Customer Success Manager - French / English Speaker

CyberVadis; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

International team

Career growth opportunities

Résumé du poste

CyberVadis, a leader in cybersecurity risk management, seeks a Customer Success Manager in Paris to own post-sales relationships and drive value realization. You will lead onboarding, program expansion, and renewals for senior stakeholders across multi-client accounts.

The role requires 5+ years in Account Management or Customer Success within SaaS, with fluency in French and English. A hybrid work model in France supports flexible collaboration.

Qualifications

• 5+ years in Account Management, Customer Success, or Management Consulting in a SaaS/tech setting.
• Fluency in French and English (native or professional).
• Proven ability to develop complex Account Plans and manage multi-stakeholder enterprise environments.
• Data-driven mindset with the ability to translate datasets into compelling stories.

Responsabilités

• Architect success by guiding customers to mature TPCRM programs.
• Partner with clients to integrate CyberVadis into internal processes and tools.
• Move beyond tool training to act as a trusted consultant.

Connaissances

Account Management

Customer Success

Strategic Planning

Data fluency

Bilingual French & English

Outils

Salesforce

Excel

PowerPoint

Google Workspace

Project Management Tools

Description du poste

CyberVadis is a leading company in the cybersecurity sector, dedicated to providing innovative solutions that empower businesses to manage their security risks effectively. Our mission is to create a safer digital environment for organizations worldwide. We foster a culture of collaboration, creativity, and continuous improvement.

About the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

• Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.
• Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.
• Expert Advice: Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

• C-Suite Engagement: Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.
• Voice of the Customer: Act as the main point of contact, providing both proactive strategic support and reactive project management resources.
• Build Advocacy: Turn customers into brand ambassadors through consistent value delivery and relationship building.
• Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.
• Commercial Lifecycle: Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.
• Value Realization: Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

• Operational Rigor: Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.
• Performance Tracking: Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

• Product Roadmap: Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.
• Project Leadership: Lead or support a variety of internal customer-focused projects to improve our service delivery.
• Team Culture: Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team.

Your Profile

• The Experience: 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.
• The Linguist: Native or professional fluency in French and English is essential.
• The Strategist: You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments.
• The Analyst: You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.
• The Tech Stack: You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.
• The Mindset: You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

• International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy.
• Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development.
• Flexibility: We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.