Senior Customer Success Manager Enterprise

AB Tasty; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Centrally located Paris office

Meal vouchers (Swile)

Health insurance (Alan)

Mobility and Gymlib passes

Additional days off

Remote work expense support

Résumé du poste

AB Tasty, a global leader in AI-powered digital experience solutions, seeks a Senior Customer Success Manager – Enterprise in Paris. You will own a strategic portfolio of Enterprise accounts, collaborating with Sales, Product, Marketing, and Support to drive retention, expansion, and customer value.

Based in our Paris office with up to two days of remote work per week, you will lead strategic reviews, platform demos, and onboarding journeys tailored to each client.

Qualifications

• Proven experience in Customer Success within a SaaS environment with enterprise accounts.
• Demonstrated ability to collaborate across regions and cultures in an international setting.
• Strong communication skills and a customer-centric mindset.

Responsabilités

• Manage a strategic portfolio of Enterprise accounts, acting as the primary point of contact and trusted advisor to maximize value.
• Build and maintain relationships with Enterprise clients to maximize upsell and expansion while minimizing churn.
• Drive key metrics including NRR, churn, renewal rates, and customer health across the portfolio.
• Lead strategic business reviews, onboarding journeys, and platform demos tailored to each client’s objectives.
• Coordinate with Product, Technical and Sales teams to align on client priorities and unlock opportunities.
• Act as the voice of the customer to scale CS strategy and playbooks.

Connaissances

Enterprise account management

SaaS experience

Cross-region collaboration

Renewals & upsell

Customer communication

Outils

CRM

Description du poste

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions?

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.

Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L’Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

Our culture is driven by strong values:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us
• Your Journey with Us
• AB Tasty on Welcome to the Jungle

THE TEAM

Team Name & Location: You will join the Client Department as a Senior Customer Success Manager – Enterprise, based in our Paris office and reporting to the CSM Team Leader – France.

Team Composition: You will be part of a France-based team of 5 Customer Success Managers dedicated to Enterprise accounts, working closely with internal stakeholders such as Sales, Product, Marketing, and Support, and directly with our Enterprise clients.

Role Overview: As a Senior CSM Enterprise in France—one of our core regions…you will own a strategic portfolio of Enterprise accounts and help clients unlock the full value of our platform, driving retention, fueling expansion revenue, and turning customers into long-term partners and advocates.

Tech Stack & Tools: You will work daily with the VWO/ABTasty platform and our Customer Success tooling ecosystem (CRM, customer health, and collaboration tools) to manage your portfolio and orchestrate the client experience.

Additional Information: The role is based in our centrally located Paris office (9th arrondissement), with up to 2 days of remote work per week.

YOUR MISSION

• Manage a strategic portfolio of Enterprise accounts, acting as the primary point of contact and trusted advisor to maximize the value clients get from the VWO/AB Tasty platform.
• Build and maintain strong relationships with Enterprise clients, providing strategic guidance to maximize upsell and expansion opportunities while minimizing churn.
• Drive key performance metrics including NRR, churn, renewal rates, and customer health, ensuring consistent achievement of targets across your portfolio.
• Lead strategic business reviews, onboarding journeys, and platform demos tailored to each's client's business objectives and use cases.
• Liaise with Product, Technical, and Sales teams to align on client priorities, drive platform improvements, and unlock new opportunities within your accounts.
• Act as the voice of the customer internally, contributing to Customer Success strategy, playbooks, and best practices to help scale excellence across the broader CS organization.

WHAT YOU'LL BRING

• Proven experience in Customer Success within a SaaS environment (or related roles), with a strong track record of managing Enterprise accounts and delivering measurable business outcomes. Demonstrated ability to collaborate effectively across regions and cultures in an international setting.
• Confidence in leading strategic client conversations, managing complex renewal cycles, and identifying upsell and expansion opportunities, with strong communication skills and a customer'centric mindset.
• Eagerness to deliver an exceptional customer experience, proactively reduce churn, troubleshoot client issues, think critically, and drive continuous process improvement in a data-driven and collaborative way.

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company's growth.
• Ownership & Autonomy: We believe in trust–no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 2 days of remote work per week.
• Perks: Centrally located office, meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and remote work expense support.

Step 1: Discovery interview with Fayçal.

Step 2: Hiring Manager interview with Shardene, Head of CSM.

Step 3: Case study presentation with a Team Lead.